Issue Testing Manager

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel atall from Day One.

This role will be responsible for oversight of the Operations issue test planning timely completion of testing through leadership of aligned resources execution of validation activities and review of final test addition to leading Operations issue testing daily activities this individual will also be responsible for growing and maturing the program to drive consistency and excellence in our approach.

Success in this role will require a keen attention to detail effective collaboration with a wide range of stakeholders refined communication skills professional skepticism and creative problem-solving abilities. This individual will assess the effectiveness of remediation activities and determine whether identified issues root causes and associated risks have been appropriately addressed.

Basic Qualifications

• Bachelors degree or equivalent work experience
• Typically more than eight years of applicable experience

Preferred Skills and Experience

• Experience validating remediation activities associated with audit findings regulatory matters operational risk issues or compliance concerns
• Ability to develop and execute validation testing strategies and evaluate supporting evidence to reach well-supported conclusions
• Experience assessing control design and operating effectiveness through risk-based testing methodologies
• Understanding of issue management lifecycles root cause analysis corrective action plans and sustainability requirements
• Prior management/leadership experience
• Experience preparing clear concise and audit-defensible testing documentation validation reports and executive summaries
• Prior internal/external audit consulting or independent validation experience strongly preferred
• Ability to effectively challenge stakeholders and influence outcomes while maintaining strong working relationships
• Refined communication skills and ability to quickly distill complex detail into concise actionable insights
• Risk and/or business experience with operational processes technology solutions and control environments including in-depth knowledge of risks and controls
• Prior management/leadership experience
• Project management experience and ability to achieve deadlines in a dynamic environment
• Risk and/or business experience with operational processes technology solutions and control environments including in-depth knowledge of risks and controls
• Experience working in large matrixed organizations with multiple risk audit compliance and business stakeholders
• Initiative and ownership in process improvement and enhancement of deliverables
• Drive determination and resolve to manage competing and evolving priorities
• Banking financial services or other highly regulated industry experience

Differentiators / Nice-to-Haves

• Experience leveraging artificial intelligence generative AI and advanced analytics to enhance issue validation evidence review testing efficiency risk identification and reporting processes while maintaining regulatory and audit defensibility
• Professional certifications such as CIA CISA CRISC CPA CAMS CRCM or PMP
• Familiarity with Archer or similar GRC systems

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule which means theres an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.