IS Operations Support

As a member of the Information Systems Department the IS Operations Support role provides frontline operational and end-user support to ensure reliable secure and efficient technology services. This position partners with internal teams to manage day-to-day service requests endpoint devices and office technology to support business operations.

ESSENTIAL FUNCTIONS:

• Support employee onboarding and offboarding by preparing deploying and recovering endpoint devices and peripherals in accordance with asset and security standards.
• Monitor and triage the IT service management (ITSM) ticketing system daily; log categorize prioritize and route incidents and service requests according to SLAs.
• Communicate system outages and service degradations providing timely status updates and escalation to the IS Operations Manager and appropriate teams.
• Manage multiple priorities simultaneously while delivering a high standard of customer service and clear professional communication.
• Maintain accurate auditable technology asset records including inventory counts assignments lifecycle status and chain of custody.
• Provide on-site and remote support for audio/visual and collaboration meetings (e.g. Microsoft Teams/Zoom) including room setup connectivity checks and real-time troubleshooting.
• Support office moves expansions and acquisitions by coordinating technology readiness (endpoints printers conferencing network handoffs) in partnership with internal teams and vendors.
• Provision and configure conference-room loaner equipment (e.g. projectors laptops peripherals) and ensure readiness for scheduled meetings.
• Coordinate shipping receiving and tracking of technology equipment between offices ensuring secure packaging documentation and delivery confirmation.
• Diagnose and resolve endpoint hardware issues; coordinate repair replacement and warranty/RMA claims with manufacturers and suppliers.
• Provide mobile device support and basic administration using the firms endpoint/MDM platform (e.g. device enrollment policy compliance and troubleshooting).
• Travel to regional offices as scheduled to provide on-site technology support project assistance and proactive maintenance.
• Provide end-user support (phone remote and desk-side) for business applications and operating systems including Microsoft 365 (Office/Outlook/Teams) Windows document management systems internet/intranet and firm-specific applications.

ADDITIONAL FUNCTIONS:

• Other duties and projects as assigned.

QUALIFICATIONS (EXPERIENCE KNOWLEDGE SKILLS AND ABILITIES):

Education:

• High school diploma or equivalent required. Associates degree in a related field or an equivalent combination of education and experience preferred.

Experience:

• Minimum of two (2) years of relevant experience in an IT support or IT operations role required; professional services or law firm experience preferred.

Knowledge Skills & Abilities:

• Ability to support scheduled maintenance and incident response that may occasionally occur outside standard business hours; flexibility in availability is required.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced team-oriented environment.
• Demonstrated commitment to exceptional customer service.
• Ability to learn new technologies quickly and apply information accurately.
• Strong attention to detail with the ability to document work and follow processes consistently.
• Ability to prioritize and execute tasks effectively in a high-volume time-sensitive environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions including but not limited to experience education licensure and/or certifications geographic location market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• State of Minnesota: $30.30 - $39.90/hr

For information on Fox Rothschilds compensation and benefits visit:Compensation & Benefits ()

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift carry push pull or otherwise move objects 20 to 50 pounds frequently and/or greater than negligible up to 10 pounds.

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions responsibilities or requirements the employee may be required to perform and the employee may be required to perform additional duties. Additionally management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all the essential functions of the position with or without reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern the individual may not be eligible for the position.

Fox Rothschild LLP is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity or gender expression breastfeeding lactation disability or veteran status or any other characteristic protected in accordance with applicable federal state and local jurisdictions. Applicants who need any assistance applying for a position are encouraged to contact the Human Resources Department.