International Customer Service Representative I

Schedule: Sunday - Thursday

Shift Hours: Start time between 11:00am and 3:00pm depending on department needs. 8-hour shift.

Key Responsibilities:

• Supports end-to-end customer operations processes including order management service fulfillment issue resolution and customer communication to ensure timely and accurate service delivery.
• Monitors operational performance metrics including service level agreements (SLAs) turnaround times error rates and customer satisfaction scores to identify performance gaps and drive corrective actions.
• Serves as primary operational contact for customer inquiries service escalations and process-related questions providing expert guidance and coordinating cross-functional resources to achieve resolution.
• Analyzes customer operations data service trends and process performance to identify improvement opportunities develop recommendations and support implementation of operational enhancements.
• Maintains operational documentation including standard operating procedures (SOPs) process workflows service guidelines and knowledge resources to ensure consistency and support operational excellence.
• Collaborates with internal teams including sales product technology and support functions to align operational processes with customer needs service commitments and business objectives.
• Coordinates customer operations initiatives including process redesign system implementations quality assurance programs and automation efforts that enhance operational efficiency and service quality.

Education:

• High School Diploma/GED or equivalent experience required.
  Associates degree in business administration operations customer service management or a related field preferred.

Work Experience:

• 3 years of experience in customer operations service operations operations coordination or a related field required.

• Certification in customer service customer experience or operations management preferred.

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time