Intern IT & Facilities Support

While technology is the heart of our business a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency diversity integrity learning and growth.


If working in an environment that encourages you to innovate and excel not just in professional but personal life interests you- you would enjoy your career with Quantiphi!

About Quantiphi:

Quantiphi is an award-winning AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent scalable and transformative AIdriving measurable outcomes at the very core of their operations.

Since our founding in 2013 Quantiphi has tackled some of the worlds most complex business challenges by combining deep industry expertise disciplined cloud and data engineering practices and cutting-edge applied AI research. Our work is rooted in delivering accelerated quantifiable business value.

Headquartered in Boston Massachusetts Quantiphi is a global organization with 4000 professionals serving clients across key industry verticals including BFSI Healthcare & Life Sciences CPG MFG TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA Google Cloud AWS and Snowflake we build and deliver enterprise-grade AI services and solutions that create real-world impact.

Weve been recognized with:

• 17x Google Cloud Partner of the Year awards in the last 8 years.

• 3x AWS AI/ML award wins.

• 3x NVIDIA Partner of the Year titles.

• 2x Snowflake Partner of the Year awards.

• We have also garnered top analyst recognitions from Gartner ISG and Everest Group.

• We have been certified as a Great Place to Work for the third year in a row-.

Be part of a trailblazing team thats shaping the future of AI ML and cloud innovation.

Your next big opportunity starts here!

For more details visit: Website or LinkedIn Page.

Role:Intern - IT & Facility Support

Experience Level: 1-2 years of experience (Internship or entry-level experience welcome)

Work Location: Marlborough MA USA

Role Overview:

We are looking for a motivated and customer-focused IT Support Intern to join our this role you will be the first point of contact for technical support helping to ensure a seamless experience for end users across hardware software and network systems. This is a great opportunity to gain hands-on experience in a fast-paced technology-driven environment while developing your troubleshooting and communication skills.

Key Responsibilities:

• Provide timely support by addressing user tickets related to hardware software and networking issues

• Assist users with installing applications configuring systems and setting up peripherals (e.g. printers scanners)

• Diagnose technical issues by asking targeted questions and identifying root causes

• Guide users through solutions with clear step-by-step instructions

• Perform remote troubleshooting and escalate issues when necessary

• Test and implement alternative solutions to resolve technical problems effectively

• Customize and configure desktop applications based on user requirements

• Accurately document technical issues resolutions and processes in internal systems

• Contribute to the creation and maintenance of technical documentation and user guides

• Assist in the daily operation and maintenance of facility systems equipment and office spaces.

• Support facility inspections and help track maintenance requests work orders and asset records.

• Coordinate with vendors and service providers to ensure timely completion of maintenance activities.

• Assist in implementing workplace safety health and environmental compliance requirements.

• Provide administrative and project support to the Facilities team including reporting and documentation.

Basic Qualifications:

• Strong written and verbal communication skills

• 12 years of experience in IT support desktop support or a similar role (including internships/co-ops)

• Familiarity with Windows Linux and/or Mac OS environments

• Working knowledge of office productivity tools and computer peripherals

• Basic understanding of network security practices and antivirus tools

• Ability to troubleshoot technical issues remotely and explain solutions clearly

• Strong problem-solving skills with the ability to multitask and prioritize

• Customer-first mindset with a proactive and positive attitude

• Bachelors degree (or currently pursuing) in Computer Science or a related field

Whats in it for YOU at Quantiphi:

• Make an impact at one of the worlds fastest-growing AI-first digital engineering companies.

• Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate talented colleagues.

• Work where innovation happens - work with disruptive innovators in a research-focused organization with 60 patents filed across various disciplines.

• Stay ahead of the curve immerse yourself in breakthrough AI ML data and cloud technologies and gain exposure working with Fortune 500 companies.