Intermediate, Helpdesk Support Services Specialist (Tier II)
Job Location:
Rock Island County, IL - USA
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
The contractor shall provide on-site support for SDDCs OIS NIPRNET and SIPRNET customers.
Help Desk support shall include troubleshooting analysis diagnosis and resolution of workstation and peripheral problems IAW approved baseline configurations.
The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE BN and DET Level customers.
The contractor shall provide the Government a copy of the database monthly.
Deliverable: Provide the required Knowledge Database (BDE BN and Det Level) identifying the problem and the resolution by the 10th business day of the following month.
The contractor shall perform troubleshooting analysis diagnosis and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.
Required certification : IAT II CCNA Security CSA GICSP GSEC SecurityCE SSCP
WHATS IN IT FOR YOU
Full Benefits Package
10 Days PTO
6 Sick leaves
11 Federal Holidays
401K
WHO ARE WE
CEdge Inc is an innovative IT consulting firm and a strategic business partner. We offer IT solutions to Federal and State government as well as Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
Required Skills:
NIPRNET SIPRNET ACTIVE DIRECTORY
Required Education:
Required certification : IAT II CCNA Security CSA GICSP GSEC SecurityCE SSCP
