Integrations & Solutions Analyst

Integration & Solutions Analyst

Turn complex technical challenges into scalable solutions that improve the customer experience and strengthen Gogos operational excellence.

At Gogo we connect business aviation customers to the people and information that matter most. As our technology and operations continue to evolve we rely on innovative problem-solvers who can identify opportunities for improvement optimize systems and help deliver exceptional customer experiences.

As our Integration & Solutions Analyst youll serve as a key technical resource supporting Customer Operations and the broader Gogo ecosystem. Youll work closely with Customer Operations Engineering System Administrators Database Administrators and Network Engineers to identify process inefficiencies troubleshoot operational challenges and implement automated solutions that improve performance scalability and customer outcomes.

If youre someone who enjoys solving complex problems thrives in a collaborative technical environment and is passionate about continuous improvement wed love to meet you.

What Youll Do

• Support and maintain the Gogo Test Lab while driving initiatives that improve testing capabilities and operational efficiency
• Provide technical expertise that helps advance Customer Operations objectives and enhance customer experience
• Troubleshoot test and investigate operational failures and anomalies across Gogo hardware and software platforms
• Partner with Customer Operations Engineering and infrastructure teams to develop and implement solutions that improve business processes and service delivery
• Develop and support proof-of-concept projects that validate new architectures technologies and operational solutions
• Work cross-functionally with System Administrators Database Administrators and Network Engineers across multiple service lines to resolve complex technical issues
• Create interpret and maintain technical documentation implementation plans system diagrams and production environment designs
• Build documentation that adheres to company standards and supports the long-term maintenance of systems and solutions

What Youll Bring

• Bachelors Degree in Computer Science Information Technology or a related field or equivalent practical experience
• 1-2 years experience in information technology technical support systems administration or a related discipline
• Strong customer support and customer-facing troubleshooting experience
• Demonstrated experience with IP-based networking concepts and network troubleshooting tools
• Experience identifying technical issues and implementing sustainable solutions in operational environments
• Ability to interpret technical requirements and translate them into practical implementations

Even Better If You Have

You dont need to check every box below. If you bring experience in some of these areas wed especially like to hear from you:

• Network Certification
• AeroIT Certification
• Working knowledge of data structures and algorithms
• Strong understanding of Linux operating systems system internals and operating environments
• Experience creating technical documentation implementation plans and system architecture diagrams
• Exposure to proof-of-concept development and solution validation projects
• Knowledge of high-volume high-availability production environments
• Experience within the business aviation aerospace telecommunications or technology industries
• Familiarity with process automation and operational efficiency initiatives
• Strong verbal and written communication skills
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Ability to work independently and collaboratively within cross-functional technical teams

Why Gogo

At Gogo were transforming how people connect in the sky.

Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen spreadsheet or meeting; it becomes part of an experience happening thousands of feet above the ground.

Youll work alongside people who know their craft challenge ideas solve difficult problems and care about building what comes next.

Ready to help shape the future of connected aviation Come aboard.

Equal Pay Disclosure(s)

Base Pay:

Target Annual Short-Term Incentive:

Eligible for Incentive Stock Program:

Benefits:

Gogo offers competitive benefits including medical dental and vision coverage with plans that can fit each employees needs. We offer an immediate vesting 401k plan paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at --- ---

Gogo is an Equal Opportunity and Affirmative Action employer working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will beconsidered for employment regardless of race color religion age sex national origin marital status medical condition or disability.

The EEO is the law and is availablehere. Gogoparticipates in E-Verify (EnglishandSpanish). Right to Work Statement(EnglishandSpanish).