Intake Director

Golden Steps ABA Full-Time Hybrid
Competitive Annual Salary: $125000-$150000 plus bonus

Every familys path to care begins with a conversation. Golden Steps ABA is looking for an Intake Director to make that first experience responsive compassionate and clear while building the team and processes needed to support a growing multi-state organization.

In this hybrid role youll lead our Intake Representatives oversee the journey from initial inquiry through admission and partner with teams across the business to help families access care.

• Lead coach and develop Intake Representatives.
• Oversee patient inquiries and referrals ensuring timely follow-up and a supportive experience for families.
• Manage the intake pipeline and improve responsiveness scheduling and conversion.
• Use performance data to identify bottlenecks and improve workflows.
• Resolve complex intake matters and maintain accurate consistent documentation.
• Partner with Clinical Operations Staffing Credentialing Revenue Cycle Management Marketing Finance and Business Intelligence to make onboarding smoother.

• A bachelors degree or equivalent professional experience.
• At least three years of leadership experience in healthcare operations patient access intake admissions or customer service.
• Experience in healthcare behavioral health ABA or a related field.
• Experience coaching teams and improving operational performance.
• Confidence using metrics Excel and a CRM EMR or patient management system.
• Strong communication sound judgment and a commitment to the families we serve.

We offer opportunities for leadership development and continuing education along with competitive PTO paid sick leave medical dental and vision insurance and a 401(k) with company match.

Ready to help families take the next step toward care Apply to join Golden Steps ABA as our Intake Director.