Intake Coordinator
Job Location:
Worcester, MA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking an Intake Coordinator to join our Central Intake team and help advance our mission of empowering people to live healthier more fulfilling lives.
What We Offer:
- Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
- Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
- Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
- Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
- Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
- Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Engage individuals in obtaining answers to intake and medication-related questions in a professional and efficient manner.
- Navigate intake and medication databases with proficiency ensuring all necessary forms are completed.
- Accurately verify individuals served insurance and collect payments/copayments ensuring they are received and recorded in a timely and consistent manner.
- Effectively communicate admission-related information and expectations to individuals served.
- Schedule new individuals served for intake appointments at the time of referral and/or schedule follow-up medication appointments for existing individuals.
- Communicate with referral sources and program staff in an appropriate and timely manner.
- Assist individuals and/or community providers in determining the proper referrals and/or resources needed.
- Prepare paperwork related to services in a timely and high-quality manner.
- Communicate with other agencies to share program openings and facilitate appropriate admissions.
- Provide triage support information and referrals to individuals who call BHN Crisis identifying when calls require transfer to BHN Crisis or law enforcement due to safety or risk concerns.
- Aid in non-clinical communication between individuals served and collateral contacts as needed.
Who You Are:
- High School Diploma or GED required; Associates or Bachelors Degree in a related field preferred.
- Minimum of 2 years related experience required.
- Call center or intake experience preferred.
- Experience verifying insurances preferred.
- Knowledge of mental illness and substance use disorders and treatment including severe mental illness required.
- Excellent computer skills including email and database systems.
- Electronic Health Record (EHR) experience helpful.
- Excellent verbal and written communication skills.
- Knowledgeable about BHN Substance Use programs other BHN programs and community resources.
- Demonstrates willingness and ability to work with challenging and diverse individual populations.
- Demonstrates cultural competence in working with individuals from a variety of cultural backgrounds.
We Hire for HEART! Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.
Pay Range: $21.50-$23.00/hr
Required Experience:
IC
About Company
BHN is a statewide behavioral health provider in Massachusetts helping people facing mental health, substance use, and developmental challenges live full lives.
