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Insurance Program Coordinator 1


Job Location:

Hartford, CT - USA

Yearly Salary: $ 107851 - 147044
Posted: 17 July 2026 (30+ days ago)
Application Deadline: 14 October 2026
Vacancies: 1 Vacancy

Job Summary

Introduction

Are you a communications and consumer engagement professional driven by public service clarity and community impactBring your expertise to a role that empowers and protects insurance consumers across the state!


CONTINUE TO ENJOY
POSITION DETAILS
  • Full-time 40 hours/week
  • Monday - Friday
  • 8:00am - 4:30pm
  • Hybrid work opportunity
  • Located in Hartford CT
THE ROLE
You will coordinate statewide outreach events develop accessible educational materials oversee AI driven and automated support systems and administer the Divisions Freedom of Information (FOI) processesall while collaborating with legislative legal enforcement and communications partners to ensure transparency accuracy and meaningful public engagement. This is an exciting opportunity to strengthen consumer trust enhance service delivery and support the Departments mission to protect and inform Connecticuts insurance consumers.

ABOUT US
Our mission at the State of Connecticut Connecticut Insurance Department (CID) is consumer protection. The department carries out its mission by enforcing state insurance laws to ensure policy holders are treated fairly by providing assistance outreach and education to help consumers make sound choices and by regulating the industry in a fair and consistent manner that fosters market competition for availability of insurance.
Selection Plan

FOR ASSISTANCE IN APPLYING:

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BEFORE YOU APPLY:

AFTER YOU APPLY:

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  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare review this helpful Interview Preparation Guide to make the best impression!
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  • The immediate vacancy is listed above however applications to this recruitment may be used for future vacancies in this job class.
  • Note: This position will be filled in accordance with contractual language reemployment SEBAC transfer promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees available at WERE HERE TO HELP:

    Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Hayley Newhouse at @.

    Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Insurance Department this class is accountable for directing various programs and activities of a division or office.
EXAMPLES OF DUTIES
  • Directs staff and operations of assigned program(s);
  • Coordinates and plans program(s) activities;
  • Formulates or assists in formulation of program(s) goals and objectives;
  • Interprets and administers pertinent laws and regulations;
  • Assists in preparation of program budget;
  • Maintains contacts with individuals both within and outside of division who might impact on program activities;
  • Develops implements and manages training programs for assigned staff consisting of on-the-job training in-house training programs and formal education;
  • Resolves disciplinary issues;
  • Schedules field financial market conduct or any other related examination and/or audits of domestic insurance companies including captive companies;
  • Develops implements and manages programs and activities related to regulation of insurance companies;
  • May review financial analysis of companies captive companies holding companies CPA audit reports and actuarial opinions related to foreign company application for licensure in Connecticut;
  • May review examination work papers and final reports;
  • May direct insurance fraud and licensee enforcement related investigative activities;
  • May manage development and implementation of managed care and/or utilization review regulatory functions and other related activities;
  • Performs related duties as required.
KNOWLEDGE SKILL AND ABILITY
  • Considerable knowledge of
    • financial and business operations statutory accounting and examination financial procedures related to insurers fraternal benefit societies hospital and medical service corporations and health maintenance organizations;
    • health benefits case management utilization review and managed care appeals processes;
    • consumer issues in area of health insurance or managed care;
    • program development and management in areas of health care health insurance and customer service;
  • Knowledge of
    • and ability to apply relevant state and federal laws statutes and regulations;
    • and ability to apply management principles and techniques;
    • business operations of health care providers and health maintenance organizations;
    • methods used by other state insurance regulatory bodies;
    • in-service training and instructional methods;
    • economic and research techniques;
    • state legislative process;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to interpret proposed legislation and determine application and impact on program.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eight (8) years of experience in insurance regulation the insurance industry managed care or health care administration.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
At least one (1) year of the General Experience must have been in a lead capacity over professional staff.

NOTE: For state employees this experience is interpreted at the level of an Insurance Associate Examiner.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
  • A Masters degree in accounting business health care management insurance finance economics or actuarial science may be substituted for one (1) additional year of the General Experience.
  • A designation of Certified Public Accountant (CPA) and/or Certified Financial Examiner (CFE) may be substituted for one (1) additional year of the General Experience.
  • A designation of Certified Life Underwriter (CLU) or Certified Property and Casualty Underwriter (CPCU) may be substituted for one (1) additional year of the General Experience.
PREFERRED QUALIFICATIONS
  • Experience coordinating public outreach community engagement or consumer education initiatives including event planning presentations stakeholder follow-up and development of outreach materials.
  • Experience developing editing or maintaining public-facing educational content including web pages FAQs notices alerts brochures presentations or similar informational resources for external stakeholders.
  • Experience working with consumer protection insurance health care financial services public administration regulatory or similar subject matter.
  • Experience managing supporting or administering Freedom of Information public records records management document review or similar compliance-based processes.
  • Experience using data metrics tracking tools or reports to evaluate program activity customer service performance outreach impact digital engagement or operational outcomes Experience preparing written summaries briefing materials reports and standard operating procedures.
  • Experience supporting digital customer service tools call center resources website content automated workflows chatbots Interactive Voice Response (IVR) systems or similar public-facing technology platforms.
SPECIAL REQUIREMENTS
  • Incumbents in this class in specific program positions may be required to possess special qualifications credentials or requirements. Examples include but are not limited to membership in the Connecticut Bar associate or full membership in a particular actuarial society possession of a current license as a Registered Nurse in Connecticut or a Multistate or Compact Registered Nurse license or possession of a CPACLU OR CPCU certification and/or designation.
  • Incumbents in this class may be required to travel.
Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.

ACKNOWLEDGEMENT
As defined by Sec. 5-196of the Connecticut General Statutes a job class is a position or group ofpositions that share general characteristics and are categorized under a singletitle for administrative purposes. As such a job class is not meant tobe all-inclusive of every task and/or responsibility.

Required Experience:

IC


About Company

CT Board of Regents (BOR) & Charter Oak State College Careers Thank you for visiting our BOR-Charter Oak Career Page! We value our employees and are often looking to add new talent to our team. We offer many opportunities for our employees to contribute and stand out as part of our co ... View more

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