Instructional Support Specialist
Job Location:
Newburgh, NY - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Title: Instructional Support Specialist
Reports To: Director of Digital Learning & Instructional Design Services
Status: Full-Time Non-Exempt 35 Hours per Week
Modality: On Campus
Summary/objective
The Instructional Support Specialist supports Mount Saint Mary Colleges digital learning operations by providing faculty and student support for the learning management system (LMS) and related instructional technologies. Responsibilities include delivering training and troubleshooting assistance developing support resources assisting with online learning orientation programs supporting faculty communications and technology initiatives and contributing to the day-to-day operations of the office.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Serve as a primary point of support for faculty in the effective use of the LMS for face-to-face hybrid and fully online instruction through training consultative and troubleshooting services.
- Support the office in the design and delivery of trainings and workshops focused on effective use of the LMS in instruction.
- Develop resources (e.g. documentation video tutorials support materials) for LMS use and technology-enhanced instruction.
- Assist faculty with the development and editing of instructional content for online placement including audio video and other multimedia.
- Support the design and delivery of the Online Learning Student Orientation Tutorial (OLSOT) for students enrolled in hybrid and online courses including management of the OLSOT hold.
- Provide support in the development of Digital Teaching Toolkits and other faculty messaging via email and newsletters throughout the year.
- Provide secondary support to instructional design projects such as course development as assigned by the Director.
- Provide office support with daily administrative tasks such as maintaining office calendars assisting in the production of the Annual Report and other types of research reports and ordering supplies on behalf of the office.
- Assist in maintaining the offices web presence including the offices resource website and social media.
- Represent the office by participating in committees as requested by the Director.
- Assume other relevant duties as assigned by the Director.
Supervisory responsibilities
This position has no supervisory responsibilities or direct reports.
Work environment
- Office Setting: Cubicles open desks or private offices with access to necessary tools like computers phones and office supplies.
- Remote Setting: Working from home or another location with access to virtual communication platforms and necessary technology.
Physical demands
- Sitting: Prolonged periods of sitting at a desk or workstation.
- Typing/Computer Use: Frequent use of a computer keyboard and mouse.
- Vision Requirements: Ability to read and view screens for extended periods.
- Speaking/Hearing: Regular communication with faculty staff students and colleagues in person over the phone or via video calls.
- Lifting/Carrying: Occasionally lifting or moving items up to 1015 pounds such as office supplies laptops or documents.
- Reaching/Bending: Periodic reaching for or bending to access files supplies or equipment.
- Mobility: Walking short distances within the office or to meeting rooms.
Travel required
None
Required education and experience
- Bachelors degree in Education Communications Educational Technology Business Administration or a related field.
- Exceptional written verbal organizational and interpersonal communication skills.
- Strong customer service orientation with the ability to provide timely and professional support to faculty staff and students.
- Proficiency with Microsoft 365 applications including Outlook Word Excel PowerPoint and Teams.
- Ability to learn and support new software applications and educational technologies.
- Ability to manage multiple priorities maintain accurate records and perform administrative tasks with strong attention to detail.
Preferred education and experience
- 12 years of experience in higher education faculty support academic technology support customer service training or a related field.
- Experience using or supporting a learning management system (e.g. Moodle Canvas Blackboard Brightspace).
- Experience developing training materials user guides tutorials or other support documentation.
- Experience creating or editing basic multimedia content including videos presentations or web-based resources.
- Familiarity with online hybrid and technology-enhanced learning environments.
Work authorization/security clearance requirements
Must be authorized to work in the United States. MSMC does not sponsor employment visas at this time.
EEO statement
Mount Saint Mary College is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected characteristic. We actively encourage applications from individuals of all backgrounds experiences and perspectives.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Benefits
- Medical
- Dental
- Vision
- 403(b) Retirement Plan (Pre-Tax & Roth Options)
- 403(b) Employer Match
- Generous Paid Time Off
- Paid Holidays
- EAP
- Voluntary Life
- Voluntary AD&D
- Voluntary Hospital Insurance
- Voluntary Critical Illness Insurance
- Flexible Spending Accounts Health Dependent Care
- College Paid Life Insurance
- College Paid Long Term Disability
- Tuition Remission Self and Dependents
- Tuition Exchange Program
Required Experience:
IC
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