Instructional Assistant, Data Center

ABOUT PER SCHOLAS:

For 30 years Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals uplifting communities and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners ranging from Fortune 500 companies to innovative startups were forging inclusive tech talent pipelines fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20 cities and counting Per Scholas offers no-cost training programs in the most sought-after tech skills spanning Cloud Cybersecurity Data Engineering IT Support Software Engineering and more. To date 30000 individuals have been trained through Per Scholas propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting follow us on LinkedIn X Facebook Instagram and YouTube.

Per Scholas preferred hires reside within the following states: AZ CA CO FL GA IL IN KS MD MA MI MO NC NJ NY OH PA TX WA

DEPARTMENT: National Training Team
POSITION TITLE: Instructional Assistant Data Center
REPORTS TO: Director Tech Instruction ITS/EUDS
DURATION: Contract (up to 3 months)
COMPENSATION: $21/hour
LOCATION: Fayettevile GA

#LI-Onsite

WHO WERE LOOKING FOR

Per Scholas seeks a detail-oriented learner-centered and technically curious individual to serve as an Instructional Assistant for our IT Support and Data Center Technician program.

The Instructional Assistant will support a hands-on training program that prepares entry-level adult learners for roles in IT support help desk desktop support user device support data center operations and data center technician support. This role is designed for someone who can assist the Lead Instructor with classroom facilitation technical labs learner coaching assessment support equipment readiness attendance tracking and certification preparation.

The ideal candidate is patient organized safety-minded and comfortable helping learners build confidence with end-user devices computer hardware operating systems networking concepts ticketing systems enterprise equipment data center infrastructure and AI-enabled learning tools. The IA should be able to support Per Scholas workplace simulation approach by helping learners connect classroom practice to real IT support and data center expectations.

WHAT YOULL DO

Classroom and Lab Support

• Assist the Lead Instructor in delivering technical training for UCI 1032.3: IT Support and Data Center Technician.
• Support hands-on labs related to computer hardware laptops desktops mobile devices printers operating systems networking troubleshooting user support data center infrastructure server hardware and virtualization.
• Help learners practice core CompTIA A skills including identifying components disassembling and reassembling devices installing and configuring hardware troubleshooting common failures and applying structured diagnostic methods.
• Support labs involving Windows macOS and Linux operating systems including installation configuration updates drivers file systems command-line tools performance utilities and troubleshooting workflows.
• Assist learners with mobile device laptop printer and peripheral setup and troubleshooting.
• Support networking labs involving IP addressing wired and wireless connectivity switches routers patching basic cabling ping/traceroute DNS DHCP VLAN awareness and connectivity troubleshooting.
• Support ticketing and ITSM-style activities including ticket intake troubleshooting notes escalation SLA awareness customer communication and ticket closure documentation.
• Assist with data center labs involving rack and stack concepts server components FRUs storage devices RAID concepts cable management power and cooling awareness physical security data-bearing device handling and remote management concepts.
• Reinforce OSHA NFPA 70E and general safety expectations during IT lab and data center-adjacent activities.
• Help learners use AI tools responsibly to support troubleshooting practice log review ticket writing study planning technical explanations and documentation while reinforcing verification and human judgment.
• Support class sizes as determined by the program model and maintain a safe organized inclusive and professional learning environment.

Managing Learner Performance

• Provide learners with ongoing feedback during labs practice activities troubleshooting exercises and study sessions.
• Identify learners who need additional support with hardware operating systems networking ticketing documentation safety professionalism or certification readiness.
• Support individualized study plans and small-group review sessions under the direction of the Lead Instructor.
• Monitor learner participation attendance lab completion professionalism safety behavior and technical progress.
• Help learners connect technical performance to workplace expectations including customer service documentation quality punctuality teamwork escalation troubleshooting discipline and accountability.
• Participate in learner progress meetings with the Lead Instructor and support teams as needed.
• Support learner preparation for CompTIA A OSHA 10-Hour General Industry NFPA 70E Electrical Safety and other assigned course badges or learning activities.

WHAT YOULL BRING TO US

Instructional Skill Sets

• Graduate of a Per Scholas training program preferred.
• Experience supporting learners trainees help desk staff desktop support technicians data center technicians or technical teams preferred.
• Ability to coach or support adult learners in a highly interactive hands-on training environment.
• Strong communication skills and the ability to explain technical steps clearly and patiently.
• Strong attention to detail and ability to follow documented processes.
• Team-oriented work style and willingness to collaborate with the Lead Instructor Professional Development Learner Support Business Solutions Technology Operations and Product teams.
• Comfort using Canvas Salesforce Zoom Slack Microsoft Office 365 Google Workspace AI-enabled tools and other platforms used to support instruction and learner performance.
• Flexibility to adapt to changes in lab pacing learner needs equipment availability and instructional priorities.

Course-Aligned Technical Qualifications

• Foundational knowledge of IT support help desk operations desktop support data center support or a closely related technical field preferred.
• Familiarity with CompTIA A concepts including hardware operating systems networking mobile devices security software troubleshooting and operational procedures.
• Ability to support learners with desktop laptop printer mobile device peripheral and end-user device troubleshooting.
• Familiarity with Windows macOS and Linux operating systems including installation configuration updates basic command-line tools and troubleshooting.
• Basic understanding of networking concepts including IP addressing DNS DHCP Wi-Fi Ethernet switches routers ports cabling and common connectivity tools.
• Familiarity with help desk ticketing systems ITSM workflows customer service expectations escalation practices and service level agreements.
• Basic understanding of cybersecurity practices including password management endpoint protection malware prevention encryption awareness backups and user security behaviors.
• Familiarity with data center infrastructure including racks servers network equipment power cooling cabling physical security access control and operational procedures.
• Ability to support learners with server hardware recognition FRU identification storage devices RAID concepts cable management and remote management concepts.
• Basic understanding of virtualization and cloud concepts including virtual machines hypervisors IaaS PaaS SaaS and common cloud platforms.
• Ability to model safe use of lab tools and equipment including ESD safety basic hand tools cable handling server/device handling PPE expectations and workspace housekeeping.
• Willingness to complete or support course-aligned training related to CompTIA A OSHA 10 NFPA 70E ITSM ServiceNow AI tools data center operations and related technologies.

Preferred Skill Sets

• CompTIA A certification or active preparation toward A.
• CompTIA Network Cisco ITIL ServiceNow or comparable entry-level IT credential.
• Experience in help desk desktop support IT support device repair data center support or technical customer service.
• Experience troubleshooting desktops laptops printers mobile devices operating systems software and basic network issues.
• Experience using an SLA-based ticketing system ServiceNow remote support tool or ITSM platform.
• Familiarity with Windows Server Active Directory DHCP DNS Group Policy or enterprise support tools.
• Familiarity with structured cabling patch panels racks switches and basic cable testing.
• Familiarity with server hardware rack assembly storage devices RAID remote management tools and data center hardware workflows.
• Experience supporting hands-on labs study groups technical bootcamps workforce development programs or adult learners.
• Experience using AI tools to support documentation troubleshooting practice questions lesson review or learner coaching.

Professional Qualifications

• Bachelors degree preferred or equivalent practical technical instructional military apprenticeship or industry experience.
• Strong technical aptitude with tools such as Google Workspace Microsoft Office 365 Excel/Sheets Slides/PowerPoint Salesforce Slack Zoom Canvas LMS and related platforms.
• Strong project management and organizational skills with detailed follow-through.
• Excellent written communication presentation coaching and customer service skills.
• Solid understanding of employer expectations for IT support help desk desktop support and data center technician roles.
• Strong evaluation and data management skills including learner progress tracking assessment review certification readiness monitoring and performance documentation.
• Ability to collaborate with internal teams including curriculum learner support professional development business solutions operations and technology support.
• Passion for technology workforce development and supporting learners entering the IT field.

Personal Characteristics

• You are patient approachable and able to build learner confidence.
• You are detail-oriented and understand the importance of accurate troubleshooting documentation and lab setup.
• You are safety-minded and model responsible equipment handling.
• You communicate clearly and professionally with learners instructors and staff.
• You are comfortable giving learners feedback during hands-on practice.
• You are organized and able to maintain a clean safe and well-prepared lab environment.
• You are flexible and able to support a fast-paced hands-on training environment.
• You are tech-savvy and can learn new tools quickly.
• You are a lifelong learner who is willing to grow technical and instructional support skills.
• You stand behind the Per Scholas mission believing that individuals from any community should have access to well-paying career opportunities and that talent should be recognized and developed from diverse sources.