Installed Base Manager

The work model for the role is: Hybrid Richmond VA

Your role and responsibilities

In this role as Installed Base (IB) Manager you will lead together with the BPOs the strategic implementation and optimization of ServIS within our Service operations driving service transformation and process excellence across ABBs global service organization.

This is a unique opportunity to shape how we deliver world-class service solutions to our customers while working with cutting-edge technology and cross-functional teams.

You will be mainly accountable for:

• STRATEGY & GOVERNANCEDefine IB management strategy governance framework and roles; drive global transformation; implement formalized IB processes locally and ensure Global guidelines for serialization and labeling

• PROCESSES & INTEGRATIONLead IB processes and tools; support factory ERP-to-ServIS integration; automate manual processes; establish data upload monitoring and maintain manual data entry options

• DATA MANAGEMENT & MASTER DATADefine product data requirements; ensure regular flow of new production data to ServIS; migrate legacy product information; align IB database with ABB Master Data and manage related initiatives

• DATA QUALITY & MONITORINGMonitor clean and continuously improve IB data quality; develop and track KPIs; leverage Super User support for quality improvements

• COORDINATION & COLLABORATIONCoordinate with global Service P&T Country/BU/Factory IB Managers and LBU IB Coordinators; lead cross-functional forums; support site assignment process and manage site access

Qualifications for the role

• Masters degree in a technical field

• Minimum 5 years experience inbusiness process management service operations IT project implementation or ServIS implementation; demonstrated ability to manage complex multi-stakeholder projects with attention to timelines and budgets.

• Highly skilled in Installed Base management

• Knowledge of SAP and Salesforce required

• Project Management certification a plus

• Proven hands-on experience with ServIS (more than 5 years)

• Strong understanding of Gate Model Six Sigma Lean methodologies or similar process frameworks; strong problem-solving abilities with data-driven decision-making approach.

• Excellent skills in driving organizational change user adoption and managing stakeholder engagement during implementation transitions.

• You are at ease communicating in English

• Role will be onsite in the beginning and then a hybrid schedule

• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABBs Service Division partners with our customers to improve the availability reliability predictability and sustainability of electrical products and installations. The Divisions extensive service portfolio offers product care modernization and advisory services to improve performance extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible extracting the maximum value from them and then recovering and regenerating products and materials at the end of their useful life.

Why ABB

Whats in it for you

We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D 100% employee paid up to maximums

• Short Term Disability up to 26 weeks Company paid

• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.

• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

Salaried exempt positions are provided vacation under a permissive time away policy. #LI-hybrid