Installation Technician 1

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

• Timely and proper inspection repair maintenance and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hites image as the industry leader in customer service.

• Develop and maintain good customer relations in a manner that exemplifies Rite-Hites image and commitment to customer service.

• Compliance with all company policies and safety guidelines.

• Perform installation inspection and repair of equipment in the field in an expeditious manner while assuring the customers needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.

• As skills and knowledge develop guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation service and repair of equipment and proper administrative procedures instilling Rite-Hites commitment to customer service.

• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service repair and installation including service tickets timesheets open job tracking form and safety analysis sheets.

• Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.

• This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards as well as truck-based cranes forklifts welders torches and power and hand tools.

• Follow all customer-specific requirements policies safety guidelines and directions on their work sites.

• Work closely with all other departments in the company communicating and coordinating activities to efficiently maximize customer satisfaction.

• Occasional (under 20% annually) domestic overnight travel may be required for training supporting customers at other offices etc. may be required.

• Other duties may be assigned.

EDUCATION and/or EXPERIENCE

The successful individual will possess:

• High school diploma or general education degree (GED); and

• One to five years experience in repair and service of hydraulic mechanical and electrical equipment

KNOWLEDGE / SKILL REQUIREMENTS

The ideal individual will demonstrate:

• Service Technicians must have a valid drivers license

• Passing DOT medical exam

• Applicable driver qualification standards at all times.

• Ability to read and interpret documents such as safety rules blueprints & schematics operating and maintenance instructions and procedure manuals.

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

SUPERVISORY RESPONSIBILITIES:

This role will not have supervisory responsibilities.