Installation Coordinator

Build your best future with the Easy Ice team- Cool Careers Start Here!

Were a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Weve been changing our industry for the better since we started in 2009 and were not slowing down anytime soon. As a member of our team youll be helping restaurants bars hospitals hotels and other businesses get the ice they need without spending a fortune or stressing out. Well invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesnt just want to be the #1 commercial ice machine solution in Americawe also want to be one of the best places to work.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

• Competitive pay
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to think outside the box
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other
• Check us Out: Easy Ice

What you will do:

The Installation Coordinator position is responsible for owning the Easy Ice customer experiencewith all aspectsof the installation process withina position will serve as a liaison between sales team warehouse field service and Easy Ice customers. This candidate mustbeenergeticandenthusiasticandbeabletoforgenecessaryrelationshipsamonginternalandexternal stakeholders.

How you will do it:

• Coordinates the scheduling of all install activities
• Validates with customer that all install requirements have been met prior to scheduling installs
• AssistinconfirmingallInstallworkis completedtoEasyIceSOP
• Source equipment locally or through the Easy Ice data base
• Proactively manage customer situations regarding timing work effort customer responsibilities etc.
• Effectively communicate with customers and internal departments (Sales Coordinator Warehouse FS Manager and Lead Dispatcher) through email applications and phone
• Upholdahighlevelofcustomerserviceandexpectationwithallcustomerinteraction
• Understanding and knowledge of Salesforce ability to maneuver within and obtain customerinformation
• Responsible for creating and setting up maintenance plans
• Ensuring that the account has all the proper information for the handoff to Service Delivery and Accounting
• Initiate work orders with service partners through Easy Ice and Easy Ice partnerscomputersystems
• Operatemaintainanddeliver exceptionalcustomerservice
• Ability to multitask in a faced pace environment
• Performotherdutiesasassignedorrequested
• Maintainpositiveofficeatmosphere/environment

What we are look for:

Education: Associates/Bachelors Degree or 2 years of related experience

Experience:

• 3-5years ofexperienceincustomerservicerole
• Demonstratedtrackrecordofdeliveringhighestlevelofcustomersatisfaction
• Demonstrated track record of working effectively with employees in various departments of thecompany
• Workingknowledgeofcomputerprogramsand multi-linephonesystems

Other Desired Skills:

• Strong command of companys customer service policies
• Continuously evaluate and identify opportunities to drive process improvements that positivelyimpactthecustomersexperience
• A desire to continually increase your knowledge of the industries we serve; and products servicesand processesourcompany can produce
• Instinctiveandskilledproblemsolver
• Excellentinterpersonalskills
• Abilitytocommunicateclearlyandprofessionallybothverballyandinwriting
• Abilitytomulti-taskeffectively
• Team-oriented

Work EnvironmentandPhysical Demands:

• Workprimarilyinaclimate-controlledenvironmentwithminimalsafety/healthhazardpotential
• Sedentary sitting walking occasional lifting (overhead waist level) from floor bending frequentnear vision useforreadingandcomputeruse
• Sitsfor extendedperiodsoftime
• Must have sufficient visual acuity to be able to work for prolonged periods of time on a computermonitor

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws.