Inside Sales Representative

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Position: Inside Sales Representative (Roseville/St. Paul MN)

Job Overview:
Our client is seeking a customer-focused Inside Sales Representative to support and grow customer relationships while ensuring the timely and accurate processing of orders. This role serves as a key liaison between customers sales operations and internal departments delivering exceptional service throughout the order fulfillment process. The ideal candidate is highly organized detail-oriented and thrives in a fast-paced manufacturing environment.

This is a direct-hire position.

Key Responsibilities:
Serve as the primary point of contact for assigned customer accounts providing responsive and professional support.
Partner with Regional Sales Managers to communicate customer forecasts pricing delivery schedules product availability and special account requirements.
Manage customer accounts and sales activity using the companys sales and order management systems.
Process customer orders accurately and ensure timely order fulfillment.
Prepare and deliver customer quotations while maintaining pricing accuracy.
Monitor order status communicate updates and proactively expedite orders when necessary.
Plan and maintain inventory programs through collaboration with customers and internal scheduling teams.
Assist with customer claims by gathering information and entering documentation into the claims management system.
Submit pricing exceptions and contract pricing requests for internal approval.
Investigate pricing discrepancies and coordinate appropriate resolutions.
Communicate pricing updates surcharges and other commercial information to customers.
Gather and share market intelligence and customer feedback with internal stakeholders.
Anticipate customer needs and proactively resolve service or order-related issues.
Build strong working relationships with cross-functional teams including Shipping Scheduling Purchasing Credit and Quality.
Maintain accurate customer records and account profiles.
Prepare weekly sales and account activity reports.
Participate in customer sales calls alongside Regional Sales Managers as needed.
Maintain regular onsite attendance and contribute to a collaborative team environment.

Qualifications:

Associates degree in Business Sales Marketing or a related field or equivalent professional experience.
Minimum of 4 years of inside sales account management or customer service experience.
Excellent verbal and written communication skills.
Strong proficiency with Microsoft Office Suite including Excel Word Outlook and PowerPoint.
Exceptional organizational and time management skills with the ability to manage multiple priorities.
High level of accuracy and attention to detail.
Strong problem-solving skills and a customer-first mindset.
Ability to build and maintain positive relationships with customers and internal business partners.
Preferred
Bachelors degree in Business Sales Marketing or a related discipline.
Experience supporting customers in a manufacturing industrial metals or steel environment.
Experience with ERP systems or electronic order management platforms.

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Saige Partners one of the fastest growing technology and talent companies in the Midwest believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at Experience:

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