Inside Sales Representative

An Inside Sales Associate I processes orders and quotations via fax email or telephone
handling the overall coordination and execution of customer service for the manufacturers we
represent. Other tasks of the inside sales team include educating clients and up selling products and
services and handling cancellation or changes while informing the personnel or departments
involved.

Qualifications :

Excellent Customer Service
Answer incoming calls with proper phone etiquette
Promptly respond to all emails voicemails and phone calls
Promptly and accurately process customers orders quotes or returns
Provide follow up on quotes and orders throughout sales process
Obtain and communicate accurate information
Provide pricing availability and delivery information
Set up new customer accounts
Handle and resolve customer complaints while escalating to appropriate managers when
necessary

KNOWLEDGE / SKILLS
Basic understanding of product lines represented
Knowledge of customer service principles and practices preferably with experience in an
office environment
Ability to work both independently and in a teamwork environment
Experience using Microsoft Outlook Word & Excel

Additional Information :

Competitive compensation benefits package retirement offerings and additional employee programs.

Remote Work :

No

Employment Type :

Full-time