Inside Sales Representative

WARE is one of the nations largest and most expansive boiler rental service education and training companies. A family-owned business founded in 1952 WARE has experienced continual growth for over 70 years. The company culture strongly rooted in service growth and generosity sets it apart with these core values serving as the foundation of the companys success.

Steam power plays a significant role in the daily operations of many large economic sectors such as health care education food and petrochemical among others poising WARE for expansive growth for years to come.

WARE is seeking a customer-focused Inside Sales Representative to grow parts sales while providing outstanding support to our Outside Sales Service and Rental teams. This role requires someone who enjoys solving customer problems building relationships and delivering exceptional service while managing orders from quote to completion. Prior experience as an Industrial Boiler-Burner Service Technician is a plus.

Responsibilities

Provide exceptional customer service via phone email and online chat for WARE WARE Boiler University and The Valve Shop

Support Outside Sales Service and Rental teams by sourcing parts and equipment preparing quotations processing orders and managing orders through delivery

Coordinate with internal departments to ensure timely communication and successful order fulfillment

Process customer orders verify pricing and shipment details and expedite deliveries as needed

Proactively communicate order status delivery updates and changes with customers

Complete sales reports customer follow-up and other assigned duties

Perform other duties as assigned

High school diploma or GED required

Five (5) years of industrial sales and customer service experience; steam/hot water plumbing or HVAC parts and service background preferred

Strong customer service relationship-building analytical and problem-solving skills

Excellent verbal and written communication skills

Proficient with CRM systems Microsoft Office and online business applications

Highly organized with the ability to prioritize multiple tasks and manage details

Self-motivated adaptable and collaborative with a positive professional attitude