Inside Sales Customer Service Representative

Acoustics Customer Support Associate / Inside Sales

TECHLITE A Division of The Zippertubing Company
Tempe AZ Full-Time Onsite

Day Shift:MonThurs 6:00am3:30pm Fri 6:00a - 10a

Also searched as:Customer Operations Associate Customer Account Coordinator Customer Success Associate Customer Support Specialist Order Management Specialist Customer Experience Coordinator Inside Sales Coordinator Client Services Coordinator Sales Support Specialist

Text to apply:CustSup926to (602) 900 -9296

TECHLITE a division of The Zippertubing Company is a U.S.-owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems. We serve architectural industrial transportation and commercial markets where sound control thermal performance and material innovation matter.

As a small agile manufacturing organization our team works closely across engineering production and customer-facing functions to deliver customized performance-driven solutions. We value curiosity collaboration and hands-on problem solving. TheAcoustics Customer Support Coordinator / Inside Salesrole is ideal for someone who enjoys supporting B2B customers in a fast-paced manufacturing environment managing orders details and communication from quote through delivery.

Key Responsibilities:

• Communicate with customers via phone email live chat and in person in a timely and professional manner
• Build trusted relationships by providing responsive professional service.
• Keep customers informed throughout the order lifecycle.
• Ensure the solution complies with customer-provided specifications
• Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed
• Review and process all quotes and orders for completeness and accuracy (bill to ship to part number quantity pricing etc.) before orders are released to production and invoiced to the customer
• Manage orders that are on hold for PO revisions payment etc.
• Ensure complete details of custom solution inquiries are provided to our Technical Sales Quality and Engineering departments
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly
• Maintain accurate records of interactions with the customers in an orderly manner
• RMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty
• CRM Queue Management
• Accurate payment processing for orders and samples
• Perform other related duties as assigned
• Identify opportunities to improve processes and enhance customer experience.

Knowledge skills and abilities:

• 2 years of experience in a customer-facing or order-processing role or B2B Inside Sales
• Superior attention to detail
• Manufacturing environment experience(Preferred)
• Experience supporting customized or engineered-to-order products(Preferred)
• Ability to multi-task and understand priorities
• Bachelors degree preferred but not required; equivalent work experience will be considered
• A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude
• Strong math computer and documentation skills
• Good internal and external verbal and written communication skills
• Ability to collaborate effectively with cross-functional teams
• Desire to learn products and processes and excel in both

Benefits:

• 80 hours of vacation per year
• 48 hours of sick time per year
• Medical Dental Vision
• Flexible Spend Account
• 401K w/match
• Life / AD&D insurance - paid
• FMLA with qualifying criteria
• Stable full-time schedule

Schedule:

• MonThurs 6:00am3:30pm Fri 6:00a - 10a; off Saturdays & Sundays

Compensation:

• $41600 - $54080 per year based on experience / $20 - $26 per hour DOE

Text to Apply:CustSup926to (602) 900 -9296

Environment / Physical Demands:

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The position involves sitting talking and hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however some filing is required. This would require the ability to lift files open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies up to 25 pounds.

Techlite a division of Zippertubingis an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:Techlite a division of Zippertubingis committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Techlite a division of Zippertubingare based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Techlite a division of Zippertubingwill not tolerate discrimination or harassment based on any of these characteristics. Techlite a division of Zippertubingencourages applicants of all ages.

For more information about Techlite please visit our website:.

• Techlite a division of Zippertubing uses E-Verify.

• Criminal background check (Preferred)

• English (Preferred)

• US work authorization

• Job Type: Full Time