Inside Sales Customer Service Representative
Job Location:
Odessa, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom non-standard value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.
- Sell industrial hose gasket and piping products and maintain customer accounts
- Take orders on the phone and over the internet
- Enter orders and product quotes into the computer system
- Emphasize salable features quotes prices and credit terms and prepares sales orders for orders obtained
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory
- Prepares reports of business transactions in company database
- Works with account managers to keep account activities up to date
- Investigates and resolves customer problems with deliveries
- Conduct technical research and work with customers to bring to market viable solutions
- Interpret customer drawings specifications solid models and engineering data to then translate into an assembly bill of materials price and quote from available information then make fabrication drawings
- Establish component part numbers set up assembly parts enter orders purchase components create drawings/die files for all branches and schedule projects with production
- Follow orders through the process from door to door solving any problems along the way
- Manage all files including purchase orders drawings specifications and models
- This position is onsite and does not offer a remote work arrangement
- Education: High school diploma or equivalent. Associates degree or higher is preferred.
- Industry Knowledge: Must possess good working knowledge of engineering principals solid modeling welding and fabrication. Knowledge of industrial hose gasket and piping required. Must be able to successfully function in a fast paced high volume environment.
- Tech Skills: Microsoft Office tools such as Word Excel Solid works etc.
- Medical/ Dental/ Vision/ 401k
- Paid Vacation and Holidays
- Tuition reimbursement and ongoing development opportunities
- A supportive team-focused environment
- Stability in a well-established company
Required Experience:
Unclear Seniority
About Company
As one of North America's leading distributors for mobile and industrial applications, our solutions-based approach supports OEM & MRO customers with their needs in fluid power, fluid process, fluid conveyance, industrial supplies, and service & repair capabilities.
