Inside Sales & Customer Experience Coordinator

• Respond quickly to new leads by phone text and email
• Speak confidently with homeowners and schedule qualified appointments for our Roofing Advisors
• Follow up consistently with leads who havent scheduled yet
• Confirm appointments and help reduce cancellations and no-shows
• Follow up after sales appointments and help recover opportunities that werent initially sold
• Make outbound calls and conduct other lead-generation activities
• Help identify creative ways to generate new business in our local market
• Provide a professional friendly experience every time you interact with a customer
• Keep customer information appointments notes and job records accurate in our CRM
• Help ensure paperwork and customer files are complete and organized
• Assist with payments invoices permits project documentation and other administrative needs as required
• Communicate issues quickly instead of allowing them to fall through the cracks
• Help teammates when something needs to get doneeven when it isnt specifically listed in your job description

• You have a genuinely positive attitude and bring good energy to work
• You enjoy talking to customers and helping people
• Youre comfortable picking up the phone and arent discouraged by rejection
• Youre organized and naturally keep track of details
• You follow through on what you say youre going to do
• You notice when something doesnt look right and take action
• Youre comfortable juggling several priorities at once
• You like finding new customers and arent afraid to prospect or generate leads
• Youre willing to learn new systems and processes
• You can work independently without needing someone to constantly tell you what to do next
• Youre willing to jump in and help wherever the business needs you
• You believe the customers experience matters

• $20$24/hour depending on experience
• Weekly pay
• Paid time off and paid holidays
• MondayFriday schedule
• Training on our systems and processes
• Professional team-oriented work environment
• Opportunity to learn multiple sides of a growing home-services business
• Advancement opportunities as the operation grows

• Dont like talking to people on the phone
• Avoid outbound calls or follow-up
• Get discouraged easily when a customer says no
• Frequently miss small details
• Wait to be told what to do when you see something that needs attention
• Prefer a narrowly defined job where you only handle your responsibilities
• Dont enjoy working in a growing business where priorities can sometimes change quickly

Honest Abe Roofing has been installing repairing and maintaining residential roofs since 2005. It is our goal to bring a customer service focus to the roofing industry. We are aware that we are providing a very important and necessary service to many homes so we work incredibly hard to provide the best possible roofing at the most competitive pricing. All of our customers are very important to us and we want to give them a perfect roof to protect their home and keep them comfortable.

Our Mission is to be the worlds most professional and respected roofing company. We do this by creating a culture that supports our team members so they can provide superior customer service. Join the worlds most professional and respected roofing company!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Honest Abe Roofing Corporate.