Inside Sales Account Manager

Position Summary:

The Inside Account Manager serves as the primary day-to-day contact for assigned customer accounts ensuring exceptional customer service while coordinating customer requests quotations order management and project activities. This position works closely with Sales Sales Engineering Operations Planning Quality Supply Chain Shipping and Accounting to ensure customer requirements are effectively communicated and fulfilled from initial inquiry through product delivery. The Inside Account Manager is responsible for maintaining strong customer relationships supporting commercial activities coordinating internal resources and identifying opportunities to improve customer satisfaction and operational performance. Previous experience in the aerospace industry is strongly preferred.

Primary Duties & Responsibilities:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are required to follow all applicable safety practices Company policies and procedures and conduct all activities in an honest ethical and professional manner.

Compliance & Administration

• Comply with PCC Code of Conduct requirements.
• Adhere to all Company SOX and regulatory compliance requirements.
• Maintain confidentiality of customer proprietary and company information.
• Maintain accurate customer records account activity pricing information contracts and related documentation within ERP and CRM systems.
• Perform other duties as assigned.

Customer Account Management

• Serve as the primary point of contact for assigned customer accounts providing timely communication and exceptional customer service.
• Build and maintain strong customer relationships to support satisfaction retention and long-term business growth.
• Manage customer accounts from purchase order receipt through product delivery and post-delivery support.
• Respond to customer inquiries regarding order status delivery commitments certifications quality issues and account-related matters.
• Coordinate customer meetings business reviews conference calls audits and facility visits as required.
• Resolve customer concerns by partnering with internal departments to ensure timely and effective solutions.

Order Management & Project Coordination

• Review customer purchase orders and ensure requirements are accurately entered communicated and executed.
• Manage customer orders revisions forecasts and delivery schedules while proactively communicating changes or potential delays.
• Coordinate activities among Planning Operations Engineering Quality Shipping and Supply Chain to ensure customer requirements are met.
• Support production scheduling and inventory planning by communicating customer demand forecasts and priority requirements.
• Coordinate customer documentation certifications material test reports shipping records and compliance-related documentation.
• Support Engineering Change Notices (ECNs) and other customer-driven changes by ensuring effective communication with internal teams and customers.

Quotations & Sales Support

• Support quotation activities by coordinating Requests for Quote (RFQs) gathering required information preparing pricing worksheets and assisting with customer proposals.
• Partner with Sales Engineering and Sales Management regarding pricing contracts engineering changes and strategic account opportunities.
• Monitor quotation activity follow up on outstanding opportunities and identify growth opportunities within existing accounts.
• Assist in maintaining customer pricing structures contracts and commercial agreements.

Reporting & Continuous Improvement

• Prepare and maintain sales backlog order status and customer performance reports.
• Monitor key performance indicators including on-time delivery quote turnaround backlog and customer service metrics.
• Participate in continuous improvement initiatives that enhance customer satisfaction operational efficiency and internal processes.
• Support trade shows customer presentations and marketing-related activities as needed.
• Assist with invoice discrepancy resolution by coordinating with customers and Accounting.
• Cross-train in Sales Engineer responsibilities and provide backup support for other Sales Department functions as required.

Required Skills:

The requirements listed below are representative of the knowledge skills and abilities required for the position.

• Excellent customer service relationship management and interpersonal skills.
• Strong verbal and written communication skills.
• Strong organizational project coordination and time management skills with the ability to manage multiple priorities and deadlines.
• Ability to collaborate effectively with cross-functional teams.
• Strong analytical problem-solving and decision-making abilities.
• Excellent attention to detail and accuracy.
• Ability to prioritize work in a fast-paced manufacturing environment.
• Proficiency in Microsoft Office Suite including Excel Word Outlook and PowerPoint.
• Experience using ERP and CRM systems.
• Ability to interpret customer purchase orders contracts specifications and technical requirements.
• Ability to prepare reports analyze data and maintain accurate records.
• Strong negotiation conflict-resolution and follow-through skills.
• Self-motivated with the ability to work independently and exercise sound judgment.
• Understanding of order management forecasting inventory planning and production scheduling concepts.
• Ability to adapt to changing business priorities and customer requirements.
• Ability to maintain confidentiality of proprietary customer and company information.

Experience & Education:

• Bachelors degree in Business Administration Marketing Supply Chain Engineering or a related field preferred.
• Equivalent combinations of education and relevant experience may be considered.
• Minimum of three (3) years of experience in account management customer service inside sales customer success sales support or order management with in a manufacturing environment.
• Previous experience in the aerospace industry is strongly preferred.
• Experience managing customer orders schedules account performance and customer relationships.
• Experience using ERP and CRM systems.
• Experience collaborating with Engineering Operations Planning Quality and Supply Chain teams.
• Experience with order entry production coordination forecasting and customer scheduling in a manufacturing environment preferred.
• Experience coordinating cross-functional projects from customer order through shipment preferred.
• Experience in aerospace manufacturing forging machining metalworking or other precision manufacturing industries preferred.
• Familiarity with AS9100 quality management systems and customer-specific requirements preferred.

Department & Reports to:

• Department: Sales
• Reports to: General Manager