Agency

Department

Under general direction perform complex and specialized network infrastructure and cybersecurity functions including troubleshooting analysis research implementation and problem resolution. Supports the administration and maintenance of the Universitys enterprise network infrastructure cybersecurity operations cloud and on-premises systems identity and access management solutions and technology infrastructure projects. Serves as a technical resource for networking security and infrastructure initiatives while assisting with the protection availability reliability and performance of institutional technology services.

Eligibility to work in the U.S. is required at the time of hire. No pre-employment sponsorship is authorized for this position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Network Operations

• Monitors enterprise network performance and responds to complex network incidents and service disruptions.

• Analyzes troubleshoots tracks and resolves enterprise network issues involving wired wireless and telecommunications systems.

• Provides Tier II support and assists with Tier III escalation activities.

• Maintains network topology diagrams documentation inventories and technical standards.

• Assists with configuration deployment and maintenance of switches wireless infrastructure firewalls and network appliances.

• Identifies unauthorized devices and security concerns within the network environment and coordinates remediation efforts.

• Supports infrastructure projects involving network expansion modernization and technology refresh initiatives.

Cybersecurity Operations

• Assists with vulnerability management activities including scanning remediation tracking patch verification and reporting.

• Monitors security alerts logs and events from cybersecurity tools and systems.

• Assists with security incident response investigation containment recovery and documentation efforts.

• Supports identity and access management processes including account provisioning access reviews multi-factor authentication and privileged access controls.

• Collaborates with TAMUS Cybersecurity Shared Services to implement security controls policies standards and best practices.

• Assists with compliance initiatives related to Texas A&M System standards State of Texas requirements cybersecurity audits and risk assessments.

• Participates in security awareness and cybersecurity education efforts.

Infrastructure Operations

• Monitors infrastructure performance and availability to ensure reliable operation of enterprise technology services.

• Assists with disaster recovery backup validation and business continuity initiatives.

• Supports implementation of infrastructure upgrades migrations and modernization projects.

• Maintains technical documentation related to infrastructure systems configurations and operational procedures.

Project Support & Customer Engagement

• Works with campus departments to identify technology requirements and recommend appropriate infrastructure and security solutions.

• Assists project leaders with planning implementation testing and deployment activities.

• Participates in technology evaluations proof-of-concept testing and integration efforts.

• Provides technical consultation and support to faculty staff students and external partners.

• Collaborates with vendors and service providers to resolve technical issues and support project initiatives.

KNOWLEDGE SKILLS & ABILITIES:

Minimum Qualifications

• Bachelors degree in applicable field or equivalent combination of education and experience.

• Three years of related experience.

• Knowledge of word processing and spreadsheet applications.

• Knowledge of word processing and spreadsheet applications.

• Knowledge of troubleshooting and problem-solving client relations skills requirement assessment and analysis project management methodology context and interrelationships and proficiency in Information Technology Interface Library (ITIL)

• Ability to multitask and work cooperatively with others.

• Effective verbal and written communication skills.

Preferred Qualifications

• Experience with Microsoft Palo Alto VMware Cisco Entra ID Ruckus or Intune technologies.

• Certifications such as Security Network CCNA CCNP Palo Alto or ITIL.

• Knowledge of enterprise networking concepts including routing switching wireless communications firewalls and network security.

• Knowledge of cybersecurity principles including vulnerability management incident response security monitoring risk management and access control.

• Knowledge of infrastructure technologies including servers virtualization cloud platforms storage systems backup solutions and endpoint management.

• Knowledge of project management methodologies IT service management practices and Information Technology Infrastructure Library (ITIL) principles.

• Ability to manage multiple priorities and projects while maintaining attention to detail.

• Strong analytical organizational problem-solving and decision-making skills.

Other Requirements

• Availability to respond to critical network infrastructure and cybersecurity incidents outside normal business hours.

• Participation in disaster recovery testing cybersecurity incident response and infrastructure maintenance activities.

• Eligibility to work in the U.S. is required at the time of hire. No pre-employment sponsorship is authorized for this position.

• Physical Requirements:

• Exerting up to 30 pounds of force occasionally and/or up to 15 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

• Must be able to frequently move about campus facilities including traversing stairs navigating multiple floors and traveling between buildings to provide on-site technical support.

• Bending and crouching around and under objects to check adjust maintain install or repair equipment.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISION OF PERSONNEL:

This position generally does supervise employees.

OPEN UNTIL FILLED. To ensure full consideration applications must be submitted by 08/19/2026

To apply: Upload your cover letter CV/resume and 3 professional references contact information with one reference being a supervisor/manager in the questionnaire section of your application.

Please remember once you submit your application you will not be able to revise or upload any documents. If you have any questions about uploading or a revision to your application you may contact .

BENEFITS (rules policies eligibility apply):

From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence A&M-Texarkana is an engaging and rewarding place to work.

Insurance:

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value)

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance Accidental D&D Long Term Disability Flexible Spending Account and Day Care Spending Account

Tuition Benefits:

Public Service Loan Forgiveness Program

75% waiver of tuition and fees for full-time employees their spouses and children

Time Off:

8 hours of vacation paid time off every month

8 hours of sick leave paid time off every month

8 hours of paid time off for birthday leave

12-15 paid holidays each year

Retirement:

Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

Voluntary Tax Deferred Account/Deferred Compensation Plan

Professional Development via LinkedIn Learning

Employee Assistance Program

On Campus Wellness Opportunities

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.