Infrastructure Engineer

Key responsibilities include:

• Lead Discovery & CMDB Integration:Design implement and optimize ServiceNow Discovery capabilities to identify collect and maintain accurate infrastructure application cloud and AI asset data within the CMDB.
• Drive CMDB Enrichment & Data Quality:Enhance CMDB data through integration of multiple enterprise data sources ensuring asset relationships dependencies and configuration details are accurate and actionable.
• Expand Cloud Asset Visibility:Develop and maintain discovery solutions for AWS Azure and GCP environments improving visibility of cloud infrastructure services and applications.
• Engineer Enterprise Integrations:Build and support integrations between ServiceNow and infrastructure management platforms asset management tools endpoint management solutions and cloud services.
• Support AI & Emerging Technologies:Partner with technology teams to discover track and govern AI-related assets and services as part of the enterprise CMDB strategy.
• Enable Security & Vulnerability Initiatives:Improve asset inventory accuracy and discovery coverage to support vulnerability management risk reduction and security remediation efforts.
• Provide Advanced Technical Leadership:Act as the Tier 3 escalation point for complex discovery CMDB and integration challenges while mentoring team members and promoting technical best practices.
• Drive Infrastructure Innovation:Evaluate and implement new discovery methods automation opportunities and custom solutions that improve operational effectiveness and data quality.

What Were Looking For

Required Experience

• 8 years of infrastructure engineering systems engineering platform engineering or related experience.
• Strong experience implementing and supporting ServiceNow Discovery CMDB and associated infrastructure management processes.
• Proven success engineering solutions and integrations rather than performing solely administrative tasks.
• Hands-on experience with at least one major cloud platform:
  • AWS (preferred)
  • Azure
  • GCP
• Experience discovering inventorying and managing infrastructure across both cloud and on-premises environments.

Technical Expertise

• Deep understanding of CMDB architecture service mapping configuration management and automated asset discovery.
• Strong knowledge of cloud infrastructure cloud networking and cloud-native services.
• Solid understanding of networking concepts and protocols including TCP/IP DNS DHCP routing firewall concepts and related infrastructure technologies.
• Working knowledge of Windows and Linux systems administration and infrastructure services.
• Experience designing and supporting integrations between enterprise platforms and infrastructure tools.
• Familiarity with vulnerability management processes and the role CMDB data plays in security operations.

Certifications

• ServiceNow Certification preferred
• ITIL Certification preferred
• Cloud certifications (AWS Azure or GCP) are highly desirable

Preferred Qualifications

• Experience with endpoint and asset management platforms such as JAMF Microsoft SCCM/MECM or similar technologies.
• Experience with application development scripting automation or building custom ServiceNow applications.
• Knowledge of AI asset governance AI infrastructure or emerging technology discovery capabilities.
• Experience with enterprise-scale IT service management environments.