Infrastructure Engineer 2 (Storage, Data Protection, and VMWare)

Responsible for supporting servicing maintaining and improving U.S. Bank enterprise infrastructure technologies across storage data protection and virtual machine platforms. This role provides production support for critical infrastructure services including incident response service request fulfillment change execution monitoring troubleshooting vendor coordination automation enablement and operational documentation.
The ideal candidate has hands-on experience with storage backup and virtual infrastructure operations in a large enterprise environment and can work effectively across technical teams application owners vendors and leadership to maintain service availability reduce risk and improve operational efficiency.

Role Overview
The preferred candidate will bring experience across one or more of the following areas: VMware virtual infrastructure SAN/NAS storage enterprise backup and recovery data center operations hardware infrastructure support ServiceNow ticketing and reporting and automation-enabled operational workflows.

Key Responsibilities
Provide day-to-day production support for enterprise storage backup and virtual infrastructure platforms.
Troubleshoot triage and resolve incidents alerts service interruptions and performance issues across supported infrastructure services.
Execute approved standard and normal changes in accordance with documented procedures risk controls maintenance windows and change management requirements.
Fulfill ServiceNow catalog requests and operational tasks for storage backup and virtual infrastructure services.
Perform system health checks log review backup validation capacity review and service-impact analysis as needed to maintain platform stability.
Support hardware-related activities including infrastructure maintenance vendor dispatch coordination remote access facilitation and validation of completed work.
Collaborate with L2/L3 engineering teams application owners vendors data center teams security partners and business stakeholders to resolve issues and complete approved work.
Identify opportunities to shift repeatable work into standardized procedures knowledge articles reporting or automation.
Maintain accurate timely and professional ticket updates work notes task outcomes and escalation details in ServiceNow.
Contribute to operational documentation SOPs KB articles runbooks handoff notes and cross-training materials.
Participate in a 24/7 operational support model including after-hours support shift handoff escalation coverage or on-call rotation as required.


Preferred Skills and Experience
Five or more years of experience supporting maintaining or servicing infrastructure technologies such as storage backup virtualization server or data center platforms.
Three or more years of experience in a production data center or enterprise operations environment.
Experience working incidents tasks requests and changes in an ITSM platform such as ServiceNow.
Experience following documented operational procedures change controls security standards and audit/compliance expectations.

Virtual Infrastructure
Working knowledge of VMware vSphere vCenter ESXi vSAN SRM NSX-T and VMware operations tools such as vROps or VMware Aria Operations.
Experience with VM lifecycle activity resource changes snapshots datastore validation cluster health host maintenance mode and VM migration or vMotion support.
Familiarity with Dell and Cisco hardware infrastructure including Dell OME and Cisco UCS platforms.

Storage and Data Protection
Working knowledge of SAN and NAS technologies including enterprise storage capacity performance provisioning and recovery concepts.
Experience with platforms such as Dell PowerMax VMAX Unity Isilon/PowerScale ECS Pure Storage NetApp Brocade Data Domain and Cohesity.
Understanding of backup job monitoring restore support replication disaster recovery exercises and storage health validation.
Experience coordinating with vendors for hardware break/fix log collection remote troubleshooting and service restoration.
Operations Automation and Governance
Strong understanding of incident problem change request and escalation management processes.
Working knowledge of ServiceNow ticketing reporting dashboards catalog tasks change tasks and operational metrics.
Experience with monitoring alert triage event correlation log review and health-check processes.
Familiarity with automation tools or concepts such as Ansible/AWX PowerCLI scripting ServiceNow Flow Designer platform integrations and repeat-task reduction.
Knowledge of IT standards security expectations access controls audit requirements and risk-aware infrastructure operations.

Core Competencies
Demonstrates urgency and ownership when responding to incidents outages escalations and customer-impacting issues.
Communicates clearly and professionally with technical teams vendors application owners leadership and business partners.
Analyzes complex technical issues identifies likely causes documents findings and drives work toward resolution.
Balances speed risk auditability and change discipline when executing infrastructure work.
Works effectively in a cross-skilled team environment supporting storage backup and virtual infrastructure services.
Looks for opportunities to improve service stability reduce manual effort and strengthen operating procedures.

This role requires working from a U.S. Bank location three (3) or more days per week.