Infrastructure & Capital Projects – Business System Configuration Development II, ANS
Job Summary
- Youll work out of the company office in Minot as your primary base with field offices in Keene and Tioga and other company locations as needed.
Youll conduct required field office visits weekly year-round driving in all weather and road conditions associated with North Dakota using company vehicles. - Youll support a range of devices including PCs laptops desktops iOS and Android mobile devices printers LAN equipment and AV equipment.
Youll manage workplace devices including laptops desktops and iOS devices handling optimization and configuration for each. - Youll perform hardware maintenance software support and Installs Moves Adds & Changes (IMACs).
Youll troubleshoot printers drive mappings permissions and other end-user computing environment issues.
Youll provide onsite desktop services in English for supported desktops software and devices at company-designated locations.
Youll perform desktop services in a manner that minimizes interruptions to daily operations.
Youll proactively maintain supported desktops software and devices to reduce downtime.
Youll support company hardware and software maintenance across all designated locations. - Youll use LogMeIn as the primary remote-control tool with company remote control software as a backup method only.
Youll manage single-user incidents VIP tickets and P2 P3 and P4 priority tickets along with service requests but will not manage P1 tickets. - Youll support iOS and Android mobile devices including mobile device management where applicable.
Youll support enterprise software that is part of the companys standard workplace image for desktops and laptops.
Youll coordinate printer queue management and break/fix support where applicable.
Youll support Apple Mac OS for remote connectivity applications such as Citrix where applicable. - Youll provide meeting support and assist users with AV hardware at the Minot location (3015 16th St SW #20 Minot ND 58703).
Youll set up and install AV equipment including projectors TVs speakers microphones and cameras.
Youll maintain the functionality of AV technology and replace non-working damaged or obsolete equipment.
Youll perform minor equipment repairs and replace user-serviceable parts on AV equipment. - Youll adapt to location changes from time to time as modified by the company in accordance with applicable Change Control Procedures.
About Company
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