Information Technology (IT) Support Specialist

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Silvus Technologies a leading provider of advanced MANET and MIMO communications systems is reshaping mesh network technology for mission-critical applications on the ground in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense law enforcement and public safety agencies around the world and in the toughest operational environments.

Silvus Technologies is a wholly owned subsidiary of Motorola Solutions Inc.

Would you like to join an incredibly talented group of people doing very challenging work with the prime directive of Keeping Our Heroes Connected

THE OPPORTUNITY

Silvus is seeking an Information Technology (IT) Support Specialist who will report to the Senior IT Support role provides technical support to end users troubleshoot hardware and software issues and maintains the companys Information Technology (IT) infrastructure.

This position is fully on site Monday through Friday at Silvus Technologies Salt Lake City manufacturing facility.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide technical support to end users including troubleshooting/researching hardware and software issues on desktop or laptop systems.
• Respond to Help Desk IT support tickets in a timely manner.
• Install configure and maintain hardware and software.
• Develop and maintain documentation related to the companys IT infrastructure and support processes.
• Maintain an up-to-date inventory of all hardware and software assets.
• Manage on-boarding and off-boarding functions including account creation/disabling communication and hardware deployment/recovery in concert with HR and Facilities.
• System configuration and deployment for all Windows Linux and macOS endpoints and peripherals.
• Perform other related duties of which the above are representative.

REQUIRED QUALIFICATIONS

• High School Diploma or GED.
• 3 or more years of experience in installing troubleshooting and/or maintaining software and hardware installations upgrades and related procedures.
• Proficient PC skills in a Windows and IOS environment required.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing/de-licensing enterprise software.
• Highly proficient in Google Suite and Microsoft 365 (Excel Word PowerPoint).
• Possess a working knowledge of Microsoft Active Directory Microsoft Entra and Microsoft Intune.
• Strong communications and interpersonal skills with a positive professional and enthusiastic attitude.
• Demonstrated ability to operate as a team member supporting company and departmental decisions policies and procedures.
• Must be a U.S. Citizen due to clients under U.S. government contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Possession of or progress toward a Bachelors degree in Information Technology Computer Science or a related field.
• Prior experience in a fast-paced office environment.
• Linux and MacOS skills are highly desirable.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Office environment.
• While performing the duties of this job the employee is required to do the following:
• Perform bending and reaching movements to place items on lower and higher shelves.
• Kneeling or squatting to access lower shelves.
• Must be able to lift up to 50 lbs.

COMPENSATION: $28.85 - $33.65 / hourly

#silvuscareers

• High School Diploma or GED.
• 3 or more years of experience in installing troubleshooting and/or maintaining software and hardware installations upgrades and related procedures.
• Must be a U.S. Citizen due to clients under U.S. government contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

NoneNoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.