Information Technology (IT) Support Specialist

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Would you like to join an incredibly talented group of people doing very challenging work with the prime directive of Keeping Our Heroes Connected

THE OPPORTUNITY

Silvus is seeking an Information Technology (IT) Support Specialist who will report to the Senior IT Support Specialist on the Information Technology (IT) team. The successful individual in this role will provide technical support to end users troubleshoot hardware and software issues and maintain the companys IT infrastructure.

This position is fully onsite Monday through Friday at Silvus Technologies Engineering and R&D Office in Irvine CA near the vibrant Irvine Spectrum. The position requires a daily schedule of 8:30 am 5:30 pm.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide technical support to end users including troubleshooting/researching hardware and software issues on desktop or laptop systems.

• Respond to IT Help Desk support tickets in a timely manner.

• Install configure and maintain hardware and software.

• Develop and maintain documentation related to the companys IT infrastructure and support processes.

• Maintain an up-to-date inventory of all hardware and software assets.

• Manage on-boarding and off-boarding functions including account creation/disabling communication and hardware deployment/recovery in concert with HR and Facilities.

• System configuration and deployment for all Windows Linux and macOS endpoints and peripherals.

• Travel Requirement 25% - to Silvus office locations including Headquarters in West Los Angeles as well as locations in San Diego and Culver City.

• Perform other related duties of which the above are representative.

REQUIRED QUALIFICATIONS

• High School Diploma or GED.

• 3 years of experience in installing troubleshooting and/or maintaining software and hardware installations upgrades and related procedures.

• Proficient PC skills in a Windows and IOS environment required.

• Experience with Layer 1 Networking and Cabling.

• Experience installing/uninstalling and licensing/de-licensing enterprise software.

• Highly proficient in Google Suite and Microsoft 365 (Excel Word PowerPoint).

• Have working knowledge of Microsoft Active Directory Microsoft Entra and Microsoft Intune.

• Strong interpersonal skills with a positive and enthusiastic attitude.

• Demonstrated ability to operate as a team member supporting departmental decisions policies and procedures with a positive attitude and communications (both to team members and other staff).

• Must be a U.S. Citizen due to clients under U.S. government contracts.

• All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Possession of or in-progress towards a Bachelors degree in Information Technology Computer Science or related field.

• Prior experience in a fast-paced office environment.

• Linux and macOS skills are highly desirable.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Office environment.

• Travel to other office locations.

• Occasional exposure to heat cold and allergens while performing tests or demonstrations in the field.

• While performing the duties of this job the employee is required to do the following:

  • Perform bending and reaching movements to place items on lower and higher shelves.

  • Kneeling or squatting to access lower shelves.

  • Must be able to lift up to 50 lbs.

COMPENSATION: $31.25 - $36.06 / hourly

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

NOTE - As a US Federal Contractor Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.

Basic Requirements

• High School Diploma or GED.

• 3 years of experience in installing troubleshooting and/or maintaining software and hardware installations upgrades and related procedures.

• Must be a U.S. Citizen due to clients under U.S. government contracts.

• All employment is contingent upon the successful clearance of a background check and drug test.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.