Information Technology IT Specialist

SCOPE OF POSITION

The Information Technology (IT) Specialist provides technical support and maintains the technology infrastructure that supports WPSUs operations. This position installs configures and troubleshoots hardware software network and audiovisual systems while ensuring secure reliable and efficient technology services for staff.

MAJOR DUTIESANDRESPONSIBILITIES

• Provide technical support for computers mobile devices software and peripherals.
• Install configure maintain and troubleshoot hardware operating systems and applications.
• Support network connectivity user accounts cybersecurity and system access.
• Assist with the administration of servers cloud services and collaboration platforms.
• Maintain IT documentation asset inventory and software licensing records.
• Support audiovisual and conferencing technology for meetings events and productions.

• Maintain and manage local and cloud-based storage systems to ensure data is organized secure accessible and properly maintained.

• Monitor system performance and recommend technology improvements.
• Coordinate with vendors and service providers for equipment procurement and technical support.
• Ensure compliance with organizational IT policies and security best practices.
• Provide after-hours or on-call support as needed for critical systems.

• Associates or Bachelors degree in Information Technology Computer Science or a related field or an equivalent combination of education and experience.
• Experience supporting desktop systems networks or enterprise IT environments preferred.
• Knowledge of Windows macOS Microsoft 365 networking and cybersecurity principles.