Information Systems Manager

Enterprise Change & Release Manager (BTS)
Full-Time Healthcare IT Enterprise Technology & Epic Systems

Position Overview
The Enterprise Change & Release Manager (BTS) leads enterprise-wide change governance Epic release management major incident response and problem management. This role ensures technology and clinical stability by coordinating changes resolving high-impact incidents and driving long-term operational improvements across the Epic ecosystem and broader IT environment.

Key Responsibilities
- Manage enterprise change processes CAB meetings risk assessments and change calendars.
- Lead Epic quarterly releases upgrades environment refreshes and testing cycles.
- Oversee major incident response facilitate incident bridges and communicate with leadership during outages or critical events.
- Direct problem management activities including root cause analysis trend identification and long-term remediation.
- Partner with Epic Application Technical Services Infrastructure and operational teams to ensure readiness and system reliability.
- Maintain documentation dashboards KPIs and reporting for change incident and problem management.

Qualifications
- Bachelors degree in IT Healthcare Informatics Business or related field (or equivalent experience).
- 5 years in change management or IT operations. (or equivalent experience)
- 3 years supporting tier 1 environments or managing software releases.
- Experience leading major incidents and conducting root cause analysis.
- Strong communication facilitation and cross-functional leadership skills.
- ITIL certification preferred; Epic certification a plus.

Impact
This role ensures stable Epic operations reduces risk improves incident response and strengthens enterprise technology reliabilitydirectly supporting clinical safety and organizational performance.