Information Receptionist

***THIS IS NOT A VIRTUAL POSITION YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties include but are not limited to the following:

• Provides information about the organization its functions and activities.
• Assists patients families and visitors with navigating the facility and providing a positive first impression of the facility.
• Performs customer service and guest relations shows understanding friendliness courtesy tact empathy cooperation concern politeness respect and dignity.
• Receives greets and directs callers over the telephone and in person with precise clear instructions.
• Takes accurate messages and ensures their delivery.
• Operates computer to review and interpret data.
• Operates photocopy machine to make copies of forms letters etc. from the original assembles and staple copied materials and distribute completed photocopy work as directed.
• Performs other related duties as assigned.

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See Required Documents below for details.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

SELECTIVE PLACEMENT FACTOR (SCREEN-OUT) - A Selective Placement Factor (SPF) has been identified for this position. Selective Placement Factors (SPF) are a prerequisite to appointment and represent minimum requirements for the position. Applicants who do not meet the SPF are ineligible for further consideration.

The Selective Placement Factor for this position is: A current valid state-issued Drivers License is required for this position. NOTE: We cannot accept photographs therefore please do not submit a copy of your license with your application package. If an interview is requested you will be required to provide a copy of your current valid state-issued Drivers License.

In addition to the Driver License Requirement above you must also meet one of the following to qualify for this position:

Experience: Applicants must possess one (1) full year of general experience performing progressively responsible clerical office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Experience includes providing customer service and communicating with a wide variety of people of different backgrounds. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week for such employment.
OR
Education Substitution: Successful completion of two (2) full years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts required at time of application.
OR
Combination of Experience and Education: Equivalent combinations of successfully completed post-high school education and experience as described above which meet total qualification requirements at the GS-4 grade level. NOTE: Transcripts required at time of application.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Junior IC