Information and Services Officer 2 vacancies

Job No.: 697740

Location: Clayton campus

Employment Type: 2 Part-time positions available one at fraction (0.6) and one at fraction (0.8)

Duration: Continuing appointment

Remuneration: HEW 5 ($86344 - $99179) plus 17% superannuation

• Amplify your impact at a world top 50 University
• Join our inclusive collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

Two exciting part-time opportunities are available for Information and Services Officers with Monash University Accommodation. You dont need previous experience in student accommodation - were looking for people who genuinely enjoy helping others. Whether youve worked in hospitality retail reception customer service or administration this is an opportunity to build your skills while supporting students at one of Australias leading universities.

As an Information and Services Officer youll provide information and support to prospective and current students helping them navigate accommodation options and access the services they need. Youll work across a diverse range of activities including applications offers allocations and bookings responding to enquiries supporting events and maintaining accurate records and information. This is an ideal role for someone who enjoys variety problem-solving connecting with people and making a positive difference to the student experience.

About You

Youll have experience in a customer-focused administrative or service environment with strong organisational skills and the ability to manage competing priorities meet deadlines and adapt to changing requirements. Youll bring sound analytical and problem-solving skills a high level of attention to detail and confidence working with data systems and financial information.

Youll be a confident and clear communicator who can provide high-quality advice and support to a diverse range of students staff and external customers including in response to complex enquiries. Youll work effectively both independently and as part of a team using initiative and sound judgement to achieve positive outcomes. Experience working with university systems such as SAP or Callista along with Microsoft Office G-Suite or equivalent systems would be highly advantageous.

About Monash University

At Monash work feels different. Theres a sense of belonging from contributing to something ground breaking a place where great things happen.

We value difference and diversity and welcome and celebrate everyones contributions lived experience and expertise. Thats why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20000 staff work for Monash around the world. We have 95000 students four Australian campuses and campuses in Malaysia and Indonesia. We also have a major presence in India and China and a significant centre and research foundation in Italy.

In our short history we have skyrocketed through global university rankings and established ourselves consistently among the worlds best tertiary institutions. We rank in the worlds top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. Whilst this role is worked 100% on-site we have a range of policies in place enabling staff to combine work and personal commitments. This includessupporting parents.

To Apply

For instructions on how to apply please refer to How to apply for Monash Jobs. Your application must address the Key Selection Criteria.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities neurodivergent people and people of all genders sexualities and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at in an email titled Reasonable Adjustments Request for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role as determined by the University.

Enquiries: Sandra Collins Admissions Manager Monash University Accommodation

Position Description:Information and Services Officer

Applications Close: Wednesday 30 September 2026 11:55pm AEST

Supporting a diverse workforce