Informatics Technical Specialist I
Job Location:
Clearwater, SC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.
The Opportunity
Join Abbotts Core Lab Informatics team supporting AlinIQ Digital Health Solutions helping laboratories improve efficiency through automation connectivity and advanced informatics technology.
This position Informatics Technical Specialist I is remote based out of the East Coast working with the Core Lab business group.
Our pioneering technology spans the world of healthcare operations with medical diagnostic instruments tests automation and informatics solutions for hospitals reference labs blood centers emergency departments physician offices and clinics.
What Youll Work On
As an Informatics Technical Specialist I youll serve as a technical expert supporting Abbotts laboratory automation and informatics solutions.
The implementation strategy includes pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support.
In addition:
Lead or support with leading software implementation integration and verification activities for customer sites.
Support system connectivity between laboratory instruments LIS and IT environments.
Conduct software installations testing training and go-live support.
Troubleshoot technical issues remotely and on-site as needed.
Serve as the primary technical resource for customers field service teams and project teams.
Provide Level 1 and Level 2 technical support and issue resolution.
Partner with Abbott project managers laboratory staff IT teams and customer stakeholders throughout implementations.
Manage multiple projects simultaneously while meeting customer expectations and project timelines.
Gather customer requirements and help design scalable informatics and automation solutions.
Collaborate with global support teams to resolve complex technical issues.
Support sales and business growth through exceptional customer service and technical expertise.
Partner with Marketing and Product teams to identify customer needs and support future product enhancements.
In order to be successful in this role you will have the following: Strong IT networking and software troubleshooting skills excellent communication and customer-facing skills. You will also have the ability to build relationships with customers and cross-functional teams strong critical thinking and problem-solving abilities be comfortable managing multiple priorities in a fast-paced environment and have the ability to work independently while collaborating across diverse teams.
You will work closely with Laboratory Managers IT LIS and HIS Teams Project Managers Sales Representatives Field Service Engineers Vendors Contractors and Senior Leadership/
Maintain compliance with the Abbott Code of Business Conduct.
Support continuous improvement and customer satisfaction initiatives.
In addition you will help healthcare organizations improve laboratory operations by implementing and supporting industry-leading automation and informatics solutions that enable better patient care.
Required Qualifications
Minimum of 0-2 years of formal IT technical application experience is required.
Familiarity with laboratory workflow and operations.
Excellent communication organization project management and attention to detail.
Candidates must demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.
Preferred Qualifications
Bachelors degree preferred with preferred areas in computer science; information systems; medical technology; or related field.
Experience with ADDs instrument systems a strong plus.
A background as a medical technologist being ideal however other work experience within the lab environment would be acceptable.
Additional experience in the hospital or laboratory information systems environment preferred.
Areas of knowledge should also include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies. Education or experience in Medical technology or clinical laboratory science; ASCP; CLS (NCA).
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives: your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on LinkedIn at and on Facebook at
The base pay for this position is
$61300.00 $122700.00In specific locations the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
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About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
