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Info Sys Analyst 4
Job Location:
Job Location:
Milpitas, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
25 October 2026 (12 hours ago)
Posted:
Application Deadline:
22 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description: Responsibilities
Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone email and ticket channels
Proactive and reactive monitoring of Cisco IPTEL Cisco AV systems WebEx Zoom meetings (including Webinars ex: Global All hands meetings admin etc) and Zoom Rooms etc...
Experience in Implementing of AV solutions
Identify bugs test reproduce report and work with the escalation engineers to assist with a fix and test/verify fix versions
Provide ideas and assist with creation of documentation and training material for external and internal content
Maintain clear concise and positive communication for all cases in a timely and efficient manner including follow-ups with customers team members and engineers
Stay familiar with all of Collaboration products like Zoom WebEx Skype offerings and integrations as well as those of software and hardware competitors and partners in the industry
Requirements
5 years experience and knowledge of Audio Visual (AV) Installation and Support.
70% Onsite 30% could be remote
Experience and knowledge of Cisco IPTEL Sonus Client Cisco AV systems WebEx Zoom meetings and Zoom Rooms etc... audio video protocols (SIP H.323 etc.)
Experience with major industry collaboration equipment manufacturers including (Cisco Polycom Microsoft Crestron Extron etc...)
Bachelors degree in Computer Engineering Management Information Systems or equivalent degree/experience.
Excellent communication both oral written and interpersonal.
Ability to work in a fast-paced team-oriented environment while maintaining a positive attitude towards customers and team-members.
Other Areas Of Interest
Plus is Knowledge of Zoom meetings Large Webinar meetings administration Zoom Room solutions
Network experience (CCNA certification or equivalent) Dell / Cisco switches and routers
Administration of Exchange Office 365 Mobile Iron
Active Directory federation and Single-Sign-On administration.
Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone email and ticket channels
Proactive and reactive monitoring of Cisco IPTEL Cisco AV systems WebEx Zoom meetings (including Webinars ex: Global All hands meetings admin etc) and Zoom Rooms etc...
Experience in Implementing of AV solutions
Identify bugs test reproduce report and work with the escalation engineers to assist with a fix and test/verify fix versions
Provide ideas and assist with creation of documentation and training material for external and internal content
Maintain clear concise and positive communication for all cases in a timely and efficient manner including follow-ups with customers team members and engineers
Stay familiar with all of Collaboration products like Zoom WebEx Skype offerings and integrations as well as those of software and hardware competitors and partners in the industry
Requirements
5 years experience and knowledge of Audio Visual (AV) Installation and Support.
70% Onsite 30% could be remote
Experience and knowledge of Cisco IPTEL Sonus Client Cisco AV systems WebEx Zoom meetings and Zoom Rooms etc... audio video protocols (SIP H.323 etc.)
Experience with major industry collaboration equipment manufacturers including (Cisco Polycom Microsoft Crestron Extron etc...)
Bachelors degree in Computer Engineering Management Information Systems or equivalent degree/experience.
Excellent communication both oral written and interpersonal.
Ability to work in a fast-paced team-oriented environment while maintaining a positive attitude towards customers and team-members.
Other Areas Of Interest
Plus is Knowledge of Zoom meetings Large Webinar meetings administration Zoom Room solutions
Network experience (CCNA certification or equivalent) Dell / Cisco switches and routers
Administration of Exchange Office 365 Mobile Iron
Active Directory federation and Single-Sign-On administration.
Required Experience:
IC
About Company
Intelliswift is a top IT service provider delivering award-winning professional service across global delivery centers that solves complex challenges and deliver valuable insights & technology solutions that drive greater business value.
