Incident Coordinator

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Team Overview

TransUnions Cyber Insurance division this team plays a vital role in helping organizations respond to data breaches and meet regulatory notification requirements. Team members serve as trusted project leaders coordinating large-scale breach response initiatives while safeguarding client relationships and ensuring operational excellence.

This role reports directly to the Senior Lead of the Facilities Planning division. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview and Core Responsibilities

• Manage an assigned portfolio of cyber incidents data breach and fraud-related cases with minimal direct supervision establishing priorities and meeting client deadlines.
• Serve as the primary point of contact for clients affected customers vendors and internal specialists providing clear empathetic and professional guidance throughout each matter.
• Lead client intakes assess incident information and coordinate proposals contracts implementation activities project schedules and service administration.
• Analyze clean reconcile and manage complex datasets used for breach notification and fulfillment ensuring accuracy and readiness for downstream processing.
• Coordinate breach communications and mailings including data scrubbing letter production client approvals secure data transfers and delivery to mailing providers.
• Monitor case progress risks dependencies and stakeholder expectations; resolve complex issues and escalate matters requiring support from other teams.
• Gather organize document and preserve case facts statements affidavits and other evidence used in breach remediation fraud or identity theft matters.
• Maintain complete and timely case notes incident records project updates and stakeholder reporting in designated systems.
• Maintain awareness of applicable data breach requirements and incorporate relevant obligations into case coordination and client communications.
• Confirm resolution close incident records and deliver final case reporting to the appropriate stakeholders.

Required Knowledge and Experiences

• One to five years of project management experience or relevant education or certifications that demonstrate equivalent project planning and coordination knowledge.
• Three to seven years of client-facing experience in project management customer service case management incident response support or a comparable high-pressure service environment.
• Demonstrated ability to manage multiple workstreams moving at different speeds while applying independent judgment meeting deadlines and maintaining strong attention to detail.
• Strong written and verbal English communication interpersonal skills analytical thinking and an empathetic solution-focused approach to client and customer support.

Required Technical Skills

• Advanced Microsoft Excel skills including VLOOKUP or comparable lookup functions and data-cleaning functions to prepare and validate complex datasets.
• Proficiency with the Microsoft Office suite for case documentation client communication project coordination and reporting.
• Ability to manage secure document and data transfers accurately and in accordance with established client and company processes.

Were also looking for the preferred skills below. Whether you are proficient or could use some brushing up were happy to support your career development and growth in:

• PivotTables and other advanced Excel tools for summarizing validating and reporting data.
• Batch or Bash scripting used to support repeatable data-processing activities.
• Smartsheet Jira ShareFile and Amazon Web Services Simple Storage Service (AWS S3).

Benefits that support every part of your life:

At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.

For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

The U.S. base salary range for this position is $51700.00 - $75000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations. Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.

TransUnions Internal Job Title:

Specialist I Consumer Operations Support

Company:

TrueLink