In Room Dining Server

Overview:The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate :Follow Omni guidelines for up-selling to enhance revenue and guest satisfactionProcess and expedite Select Guest (loyalty program) ordersFollow Omnis Moments of Service guidelines for receiving guest orders via telephone and on-lineFollow Omnis Moments of Service guidelines to confirm the details of each guest order quoting accurate delivery items and following up on any needed or suggested menu items and preparation detailsEnter all guest orders into our point-of-sale system (MICROS) according to Omni standardsEnsure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standardsWork closely with In Room Dining Servers accurately communicating pertinent order information to ensure all orders are delivered efficiently and to the guests specificationsComplete other tasks as assigned by managementQualifications:Required to work a varied work schedule including nights holidays and weekendsAbility to communicate clearly with guests and co-workers in English both verbally and in writingWorking knowledge of computers and telephone systemsPrevious customer service experience preferredPrevious cashiering experience preferredMust be 18 years or older