ImportExport Clerk

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Position Summary

We are seeking a detail-oriented Import/Export Clerkto support customers with freight quotes shipment coordination order processing and sales support. The ideal candidate is organized responsive and comfortable working in a fast-paced logistics environment.

Responsibilities

• Prepare freight quotes and assist with pricing based on customer requirements
• Communicate with customers regarding rates shipment details schedules and service options
• Process orders and shipment requests accurately
• Coordinate import and export shipments including ocean air and ground freight as applicable
• Coordinate with carriers customers and internal teams to ensure efficient shipment handling
• Track shipments and provide customers with status updates and documentation
• Follow up on quotes customer inquiries and pending shipments
• Maintain accurate customer shipment and pricing information
• Assist with import/export documentation shipment requirements and coordination with customs or other service providers
• Assist with customer service sales follow-up and general administrative tasks

Qualifications

• 2 years of experience in freight forwarding logistics transportation inside sales or customer service
• Experience with freight quoting import/export shipping or shipment coordination is preferred
• Strong communication customer service and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Excel and Outlook
• Experience with TMS ERP or CRM systems is a plus
• Strong attention to detail and follow-up skills

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Required Experience:

IC