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Import Customer Service Representatitve

MSC Mediterranean Shipping Company

Job Location:

New Orleans, LA - USA

Yearly Salary: USD 50000 - 50000

Posted: 24 September 2026 (3 days ago)

Application Deadline: 22 December 2026

Vacancies: 1 Vacancy

Job Summary

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the worlds leading container shipping lines with headquarters in Geneva Switzerland MSC operates in over 675 offices across more than 155 countries worldwide with over 200000 MSC Group employees. With access to an integrated network of road rail and sea transport resources which stretches across the globe the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road rail and sea transport resources which stretches across the globe.

Looking for a career opportunity but have no experience

At MSC we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment and it is important for us to continue to bring professionals with different background and experiences. Together we will continue to grow while connecting the world around us. It is a big world and it takes expertise ingenuity hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet Come join us!

Job Summary/ Key Responsibilities:

Handles general import inquiries directed to the US CS Import queue in Dynamics and phone calls. All inquiries must be addressed promptly and accurately. Dynamics cases should be properly categorized and include the necessary information to ensure data integrity for management analysis. Maintains productivity and service standards as established by the Manager and the Company.

Support for Case Resolution and Inquiry Handling:

Resolving cases and answering calls promptly and accurately using Dynamics and 8x8 systems.
Ensuring that cases are categorized and include the necessary information according to the subject matter.
Redirecting inquiries to the appropriate parties if Import Customer Service is unable to provide a correct response.
Completing assigned tasks before taking breaks lunch or ending the workday.
Ensuring that all inquiries are handled and followed through until resolution to ensure good customer experience (CX).
Maintaining productivity and service level standards as set by the Manager and the Company.
Ensuring that quality standards are met for all inquiries handled.
Maintaining a high standard of professionalism in all interactions with internal and external customers.

Collaboration and Communication:

Collaborate closely with the Import Customer Service Management to align goals and initiatives.
Foster a collaborative environment within the ICS team and other divisions to enhance overall performance.
Communicate effectively with team members providing clear guidance and support

Additional Responsibilities:

Presence required onsite 5 days per week
Perform other duties as assigned by management to support the overall objectives of the ICS team.

This role requires working on-site in the office for five days a week from Monday to Friday. There is no option for fully remote or hybrid work in this role unless required off-site duties are being performed.

Qualifications & Key Competencies:

High school diploma or equivalent; Bachelors degree preferred.
Basic knowledge of the import process preferred.
Ability to follow processes and procedures accurately.
Basic data entry and analysis skills.

Core Competencies

Analytical: intermediate
Attention to detail: advanced
Communication skills: advanced
Customer orientation: advanced
Dependability: advanced
Organization skills: advanced
Proactivity: advanced
Problem solving: intermediate
Team player: advanced
English: intermediate
New Programs: intermediate
MS Office especially MS Excel: intermediate

What We Offer

Health Rx Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50000
Long-term disability benefits
Flexible Spending Accounts - (Health Dependent Care Transit/Parking)
Supplemental Life Accident Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefitseffectiveday one:

Short Term Disability Insurance
401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match
Wellness Program initiatives
CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal state or local laws.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information visitMSC Mediterranean Shipping Company.

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