Implementation Specialist

Youll be the engineer who gets customers live and winning fast. When a company signs on with Firecrawl youre the one who lands in their environment wires up the integration and turns we bought it into its in production and working. This is a hands-on customer-facing engineering role measured in time-to-value and adoption not tickets closed. You build you deploy you own the outcome.

Salary Range: $209000$265000 USD/year OTE

Equity Range: Competitive equity. Details shared during the process.

Location: San Francisco CA (SF HQ). On-site five days a week.

Job Type: Full-Time

Experience: 3 years in a customer-facing technical role or equivalent

Work Authorization: Must be authorized to work in the United States. Were not able to sponsor US visas right now though that may change down the line.

Firecrawl is the easiest way to turn the web into data AI agents can use. One API call converts any URL into clean LLM-ready markdown or structured data. Its the boring-hard problem everyone building with LLMs eventually hits solved.

We hit 8 figures in ARR in year one and more than doubled it in year two. We have 180k GitHub stars putting us in the top 50 repositories of all time and developers agents and category-defining AI companies build on us every day. Growth like this is rare and were just getting started.

Were a small team punching far above our weight working out of SF HQ and our new Toronto Hub. Everyone here owns a real piece of the product and company end to end and runs it themselves. No hiding behind process or headcount.

This is a place for people who want to work at the frontier: an AI company building the infrastructure other AI companies run on not one bolting AI onto an existing product. We move fast go deep and are building the tools superintelligence will rely on to gather data from the web.

• Own customer onboarding end to end: land in their environment scope the integration and get them to production fast

• Get hands-on with the product against real customer data build the integration and solve the problems that block go-live

• Run technical discovery: diagnose where a customers extraction or pipeline breaks and know whether its usage a bug or a real product gap

• Turn a successful launch into adoption and expansion and partner with the revenue team to hit team targets

• Be the trusted technical voice during rollout and bring what you learn in the field back to product and engineering

• Know when to solve it yourself and when to pull in engineering

• Youve done implementation forward-deployed solutions or customer-facing engineering ideally at a developer API or AI-infra product

• Youre technical enough to earn a developers respect: you can read code use an API and build a real integration yourself

• Youve taken customers from signed to live in production and can point to the technical work that made the rollout land

• You check before you build: you can tell user error from a bug from a real product gap and you dont turn every ask into a custom feature

• You can translate between deep technical detail and business value without losing either audience

• You move fast and close the loop. Youd rather ship a working integration against real data than perfect a doc

Backgrounds that often do well: implementation or onboarding engineers at API/devtools companies. Solutions engineers who owned the full lifecycle from signed deal to production. Technical account managers who actually built things. Ex-founders who sold and delivered their own product.

• A pure backend engineer who doesnt want to be in front of customers

• A project manager who coordinates rollouts but cant build

• Someone who needs a fully-built playbook before they can run

We operate at an absurd level of urgency because the window for what were building wont stay open forever. If that excites you keep reading. If it doesnt no hard feelings but this role probably isnt for you.

• Salary that makes sense: $209000$265000 USD/year OTE based on impact not tenure

• Own a piece: Gain competitive equity in what youre helping build

• Generous PTO: 15 days mandatory anything after 24 days just ask (holidays excluded). Take the time you need to recharge

• Parental leave: 12 weeks fully paid for all parents

• Wellness stipend: $100 USD/month for the gym therapy massages or whatever keeps you human

• Learning & Development: Expense up to $1000 USD/year toward anything that helps you grow professionally

• Team offsites: A change of scenery minus the trust falls

• Sabbatical: 3 paid months off after 4 years do something fun and new

• Full coverage no red tape: Medical dental and vision (100% for employees 50% for partner and kids). No weird loopholes just care that works

• Life & Disability insurance: Employer-paid basic life and AD&D short-term disability and long-term disability. Coverage for lifes curveballs

• Virtual care and a health guide: Teladoc for the couch doctor visit plus Rightway to answer coverage questions and fight billing errors for you

• Mental health: Talkspace therapy and psychiatry on your schedule

• Fertility and family building: Carrot covering you and your partner

• EAP: Free confidential counseling legal and financial consults and online will prep through Guardian

• 401(k) plan: Retirement might be a ways off but future-you will thank you

• Pre-tax benefits: HSA FSA and commuter benefits to help your wallet out a bit

• Supplemental options: Extra life and AD&D accident critical illness hospital indemnity plus pet legal and identity protection through MetLife

• SF HQ perks: Snacks drinks team lunches intense ping pong and peak startup energy

• E-Bike transportation: A loaner electric bike to get you around the city on us

Application Review: Send us your work and a quick note on why this excites you. Tell us about a customer you got live in production and the technical problems you solved to get there. We care about what youve done not where you went to school.

Intro Chat (25 min): A quick conversation to get to know each other before we go deep. Well talk about what youve been working on what drew you to Firecrawl and what youre looking for in your next role. Time for your questions too.

Technical & Customer Scenario Interview (55 min): Well walk through a real customer scenario: how youd scope an implementation handle a live technical question and get an account to production. Were looking for technical depth customer instincts and how you think about time-to-value not rehearsed pitches.

Founder Chat (25 min): Culture pace ownership and how you like to work. Time for your questions too.

Paid Work Trial (40 Hours): Take on a real scoped customer scenario with the team paid at a contractor rate. Build an integration scope a rollout or run a technical discovery. Its the truest signal for both sides. You see what the role actually feels like and we see how you operate. Well flex around your current commitments.

Decision: We move fast after the trial.

If you want to be the engineer who gets customers live and keeps them winning at one of the fastest-growing AI infrastructure startups this is your shot.

Apply now.

Required Experience:

IC