Implementation Specialist

The Implementation Specialist is responsible for coordinating and managing the successful onboarding configuration and deployment of products software or service solutions for clients. This role ensures a smooth implementation experience by collaborating with clients internal teams and stakeholders to deliver projects on time and according to business requirements.

The Implementation Specialist serves as a key liaison between customers and internal departments providing training technical guidance and operational support throughout the implementation lifecycle in a fully remote environment.

This is a fully remote position; however applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.

• Manage end-to-end implementation and onboarding processes for clients
• Coordinate project timelines deliverables and implementation milestones
• Gather client requirements and configure systems or solutions accordingly
• Provide training and support to clients during onboarding and deployment
• Collaborate with sales product technical and customer success teams
• Monitor implementation progress and resolve issues or escalations promptly
• Maintain accurate project documentation and implementation records
• Conduct system testing validation and quality assurance activities
• Ensure customer satisfaction throughout the implementation process
• Identify opportunities to improve implementation workflows and processes

• Bachelors degree in Business Information Technology Communications or related field preferred
• 25 years of experience in implementation onboarding customer success project coordination or operations
• Strong project management and organizational skills
• Excellent communication and client relationship management abilities
• Problem-solving and analytical thinking skills
• Ability to manage multiple projects and deadlines simultaneously
• Proficiency in Microsoft Office and business software applications
• Ability to work independently in a remote environment

• Experience with CRM and project management tools such as Salesforce HubSpot Asana or Jira
• Familiarity with implementation methodologies and customer onboarding processes
• Experience in SaaS healthcare fintech HR technology or enterprise software industries
• Basic technical troubleshooting or systems configuration experience
• Project management certifications such as PMP or CAPM are a plus

• Additional compensation may include bonuses incentives or profit-sharing opportunities
  

Eligible employees may receive the following benefits:

• Comprehensive medical dental and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off (PTO) including vacation holidays and sick leave
• Life insurance and disability coverage
• Flexible remote work environment
• Professional development and certification reimbursement
• Employee wellness and assistance programs
• Potential performance-based bonuses and incentives

Applicants must meet the following requirements:

• Must currently reside in the United States
• Must be legally authorized to work in the United States
• Applications from individuals residing outside the U.S. will not be considered