Implementation Manager (Grants, Remote)

The Opportunity:

We are seeking an Implementation Manager independently motivated and ready to make our high-functioning Implementation Team even better. As an Implementation Manager you will be our new customers primary contact overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering configuration of our SaaS products to meet those requirements carrying out basic project management activities and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams including sales product management customer success and technical support to deliver exceptional client experiences and drive customer satisfaction.

Key Responsibilities:

Client Onboarding: Serve as the primary point of contact for clients during the onboarding process. Conduct kickoff meetings gather business processes and resulting requirements and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.

Project Management: Carry out basic project management activities notably that the work you are delivering falls within the scope of the implementation that there are well planned & reliable communications that you continuously evaluate points of risk and opportunity and providing customer advice and assistance with their change management.

Product Configuration: Customize system settings workflows and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible. Depending on the product you may also:

• Work extensively in Excel to prepare data and carry out initial data load;
• Write simple scripts;
• Author ad hoc reports on behalf of the customer.

Cross-Functional Collaboration: Work closely with sales product management customer success and technical support teams to ensure a seamless transition from the sales cycle to adoption. Foster strong relationships with internal stakeholders using effective communication to influence product design and customer life-cycle to deliver a coherent high quality client experience.

Training and Documentation: Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products. Create and maintain implementation documentation user guides and knowledge base articles to support clients throughout the onboarding process ensuring the customers complete adoption of their product.

Issue Resolution: Identify and address implementation challenges working closely with internal teams to troubleshoot and resolve issues promptly. Escalate complex problems to appropriate departments and provide timely updates to clients ensuring their concerns are addressed effectively.

Continuous Improvement: Actively contributes to the enhancement of implementation processes and methodologies.

Requirements:

• Bachelors degree in a relevant field (e.g. Business Computer Science Information Systems) or equivalent practical experience.
• 3 years of experience in a client-facing implementation role preferably in the SaaS industry.
• Strong understanding of software implementation processes methodologies and best practices.
• Excellent communication and interpersonal skills with the ability to build rapport effectively collaborate with clients and internal teams and be able to take the lead in a workshop environment.
• Technical aptitude with the ability to quickly learn and navigate new software applications and the ability to identify and address implementation challenges effectively.
• Strong problem-solving and analytical skills high comfort level with Excel is a plus.
• Design and documentation of reports generated from relational databases ability to author reports (SSRS or PowerBI) a significant plus.
• Experience with CRM ERP or other enterprise software implementations particularly GovTech is a plus.
• Familiarity with Jira Cloud Coach Autotask Asana or similar software for project tracking and time management is a plus.

Location & Schedule:

This is a fully remote position primarily supporting our West Coast clients. Youll work Pacific time zone hours to effectively manage client relationships and deliverables in that region.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

WhatItsLike to Work at Euna Solutions

At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible work day
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than 3400 organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit
.

Please visit our website: check out our LinkedIn Page: believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Manager