Implementation Engineer

Building the people that build the world.

With platforms in HVAC and Detection and Measurement SPX Technologies builds innovative solutions that enable a safer more efficient sustainable world. Through our RiSE talent development framework we Reach Identify Strengthen and Engage our employees to support them in their continued development. Were a global company of problem solvers collaborators and innovators and our businesses build solutions that impact the world.

As part of Detection and Measurement Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience we empower equitable mobility and provide services to better connect communities.

Building the technology that keeps communities moving.

AtGenfare we develop the fare collection technologies that power public transportation systems across North America. From cloud-based software and mobile ticketing to validators fareboxes ticket vending machines and payment systems our solutions help millions of riders travel safely and efficiently every day.

As part ofSPX Technologies Genfare combines innovative technology with a collaborative culture focused on solving real-world transportation challenges. Our Implementation team plays a critical role in bringing these solutions to life by partnering directly with transit agencies to deploy configure test and launch new systems.

If youre someone who enjoys solving technical problems learning new technologies working directly with customers and seeing the impact of your work in the real world wed love to meet you.

How You Will Make An Impact (JOB SUMMARY)

As anImplementation Engineer youll work at the intersection of software hardware networking and customer success. Every project is different giving you the opportunity to work with cloud applications mobile solutions payment devices databases and networking technologies while helping transit agencies successfully deploy Genfares products.

Youll collaborate with customers project managers software engineers product teams and field technicians to configure systems troubleshoot issues conduct testing and guide projects through successful implementation.

No two days are exactly alike. One week you may be configuring a new cloud environment the next you may be performing customer acceptance testing supporting a mobile application rollout or traveling on-site to launch a new fare collection system.

If youre naturally curious enjoy learning new technologies and thrive on solving complex problems youll fit right in.

What You Can Expect in this Role (PRINCIPLE DUTIES AND RESPONSIBILITIES)

• Lead technical implementations for public transit agencies from project kickoff through production go-live.
• Configure Genfare cloud applications and customer environments to meet agency requirements.
• Work with customers to understand operational workflows and recommend implementation solutions.
• Configure system settings user roles fare structures and business rules.
• Support integrations involving mobile applications payment devices validators fareboxes ticket vending machines and other field equipment.
• Perform basic database tasks including data validation imports and queries.
• Troubleshoot software hardware networking and connectivity issues.
• Participate in User Acceptance Testing (UAT) and support customers through production deployment.
• Document implementation activities technical procedures and customer configurations.
• Partner closely with Engineering Product Management QA Support Program Management and Customer Success teams.
• Travel to customer sites for installations testing training and go-live support approximately 40%. Most travel consists of short multi-day trips coordinated around project schedules.
• Hybrid schedule with on-site at Elk Grove Village IL office at least 3 days per week.

What We Are Looking For (KNOWLEDGE SKILLS & ABILITIES)

Were looking for someone who enjoys learning solving problems and working directly with customers. You dont need experience with every technology we usewere interested in people who have a strong technical foundation and the desire to continue growing.

Successful candidates typically have experience in one or more of the following areas:

• Software implementation
• Technical consulting
• Network administration
• Technical support engineering
• Solutions engineering
• Systems integration

You should also have:

• A passion for troubleshooting and problem solving.
• Strong communication and customer relationship skills.
• The ability to manage multiple projects and priorities.
• A willingness to learn new technologies and adapt to changing customer needs.
• Strong organizational and documentation skills.
• The ability to work independently while collaborating effectively with cross-functional teams.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

EDUCATION AND EXPERIENCE

Require Education / Experience

• Bachelors degree in Computer Science Information Technology Engineering or a related technical field is preferred. Equivalent professional experience internships or demonstrated
• Minimum 3 years of experience in related technical field

Experience with any of the following is beneficial but not required:

• Cloud platforms and SaaS applications
• AWS certification (e.g. AWS Certified Cloud Practitioner Solutions Architect Associate or AWS Certified DevOps Engineer).
• SQL databases (MySQL or similar)
• NoSQL databases (MongoDB or similar)
• Networking fundamentals (TCP/IP DNS VPNs firewalls routing)
• HTML/CSS
• REST APIs and JSON
• Python or other scripting languages
• Mobile applications
• Point-of-sale (POS) systems
• Hardware deployment or systems integration

• Coursework certifications or projects involving Artificial Intelligence or Machine Learning (e.g. AI/ML fundamentals data science applied AI courses).
• Internship co-op or academic capstone projects that applied AI/ML tools or techniques to solve a real-world problem (e.g. data analysis automation predictive modeling chatbots or AI-assisted development tools).
• Familiarity with AI-powered development or productivity tools (e.g. GitHub Copilot Claude ChatGPT) and experience using them to accelerate technical work.

SPX COMPETENCIES

• Building Customer Loyalty
• Work Standards
• Develops and Follows Processes and Procedures
• Problem Solving
• Communication and Presentation Skills
• Initiating Action
• Adaptability
• Collaboration; Contributing to Team Success
• Managing Work (includes time management and organization skills)

SPX Pay Transparency Statement

We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state the estimated salary range for this position is $91200 - $118000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs internal equity market data geographic zone and the selected candidates experience education industry knowledge location technical and communication skills and other factors that may prove relevant during the selection process. At SPX it is not common for individuals to be hired at the higher end of the range and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus subject to the rules governing the plan. SPX offers a variety of benefits including health benefits 401K retirement with a company match and flexible time off. More information about our benefits can be found on the Rewards and Benefits section of our career page.

How we live our culture

Our culture is at the center of what we do and more importantly who we are. Our core values set a standard for how we manage ourselves and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team each of us leads at SPX.

What benefits do we offer

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off caregiver parental and volunteer leave
• Competitive health insurance plans and 401(k) match with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance leadership development programs and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds experiences and voices at SPX and we are committed to challenging ourselves openly communicating and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race color religion sex sexual orientation or identity national origin age disability veteran status or any other legally protected basis.