IFM Director

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves - Every day we set the highest standard for all site operations experience customer service financial acumen and technical knowledge for our fast moving big tech Client. We pride ourselves on delivering excellence in the care and comfort of every guest client and employee that we interact with while maintaining incredible facilities and fast moving teams. As a senior leader within a tech-forward culture the IFM Director promotes high performance and operational rigor while ensuring the highest standards across all service delivery in his/her portfolio. The IFM Director will also double-hat as Transformation Lead on initiatives including but not limited to Workplace Experience across the account.

This role requires an enthusiastic highly collaborative professional who can lead through culture people leadership integration hospitality and connection. You will bring complete transparency and accountability to everything we doseamlessly blending mechanical and hard services with magical workplace experiences to achieve a unified best-in-class integrated facilities environment.

What your day-to-day will look like:

Integrated Service Delivery & Experience Management

• Holistic Site Management: Oversee and manage the assigned site(s) in strict accordance with all agreed policies procedures and contract scopes ensuring hard facilities maintenance and soft employee experiences operate as a singular cohesive program. The successful candidate will oversee all Operations Events Engineering Reception Mailroom Sustainability Occupancy Planning and Moves Adds Changes and the culture of the workplace.

• Magical Workplace Experiences: Drive the workplace experience by infusing hospitality-first mindsets into routine facility tasks turning day-to-day operations and real-time help desk feedback into frictionless positive brand experiences.

• Cross-Functional Synergy: Coordinate collaborate and unify diverse onsite partner programsincluding Workspace Services Food Services Fitness Massage Transportation Space Management Property Management and Securityto break down operational silos and deliver a single-team approach.

• Moves & Space Transitions: Partner actively with Space Management and move teams during building moves adds changes and site activations managing live Day 1 details to positively shift employee perception and ensure seamless operational readiness.

Critical Operations Vendor & Risk Management

• Asset & Infrastructure Stewardship: Take overall operational accountability for critical site systems including mechanical electrical plumbing carpentry HVAC generator operations and life-safety systems.

• Risk & Compliance Management: Ensure absolute compliance with all health and safety environment and risk management policies and procedures. Maintain local health and safety requirements and lead emergency preparedness protocols and business continuity at the site.

• Vendor Performance Excellence: Manage third-party vendor performance to ensure services are delivered to the highest standards. Meticulously document manage and escalate instances of poor performance and contract deviations while identifying continuous process and cost efficiencies.

• Maintenance Execution: Oversee repairs routine maintenance and minor capital works from inception to completion resolving issues promptly.

Client Relationships Accountability & Strategy

• Strategic Client Partnerships: Proactively develop manage and nurture relationships with the clients leadership ensuring expected service levels are consistently achieved.

• Contractual KPI Compliance: Comply with all requirements of the client contract bringing deep visibility to outcomes to meet or exceed established Key Performance Indicators (KPIs).

• Strategic Plan Implementation: Assist with the development implementation and quarterly tracking of the sites comprehensive Annual Management Plan making data-driven recommendations to drive sub-regional success.

Financial Accountability & Value Creation

• Fiscal Stewardship: Manage and own the comprehensive annual capital and operating expenditures for the assigned site(s) strictly within agreed budgets ensuring extreme financial transparency.

• Budgeting & Variance Reporting: Manage annual budgeting and quarterly forecasting processes. Review and approve variance reports ensuring strict alignment within delegated financial and contractual authorities.

Leadership Staff Management & Development

• High-Performing Team Leadership: Lead manage develop and supervise a professional friendly creative and detail-oriented facilities team serving as an ambassador for JLL by adopting and maintaining the core values of Teamwork Ethics and Excellence.

• Training & Onboarding: Provide exceptional onboarding technical training (including Space Management RASCI alignments) and strategic team-building initiatives to set personnel up for operational success.

• Performance Programs: Actively participate in individual performance management programs and personal development planning driving team cohesion and professional growth.

Sound like you To apply you need to possess:

• Experience: Minimum of 10 years of experience in integrated facilities management property operations corporate hospitality leadership or a closely related field. At least 5 years of dedicated supervisory experience managing multi-disciplinary facilities or guest service teams is required.

• Education: A Bachelors Degree or Diploma in Facility Management Property Management Business Operations Engineering or a hospitality-related field is highly desirable. Professional industry certifications (e.g. IFMA CFM PMP) are a significant advantage.

• Technical & System Literacy: Proficient in workplace management systems computerized maintenance management systems (CMMS) and Google Suite tools with the ability to interpret real-time data tickets and space utilization charts.

• Financial & Analytical Acuity: Exceptional capability to build and manage multi-million dollar operational budgets forecast expenditures manage vendor contracts and generate actual-vs-budget variance reports.

• Communication & Presence: Outstanding verbal and written communication skills. Proven experience in navigating complex client matrices addressing high-stakes friction points and speaking confidently in front of senior leaders and employee forums.

• Physical Requirements: Ability to perform active site walkthroughs to audit mechanical rooms workspace aesthetics and infrastructure zones across multiple campus locations to verify compliance with JLL and client quality standards.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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