Hygiene Manager, Care Campus

About the Role

The Hygiene Manager provides day-to-day leadership for the Care Campuss shower restroom and laundry services. This role is responsible for ensuring that hygiene services are safe clean accessible organized and delivered in a way that protects participant dignity privacy and choice.

The Hygiene Manager leads the Hygiene team and is accountable for staffing and coverage participant flow sanitation and infection-prevention practices supplies and inventory equipment readiness and coordination of facility and maintenance needs. The role works closely with Safety Client Support Specialists Case Management Facilities healthcare and behavioral health partners and other Campus teams to support a safe and welcoming participant experience.

Key Responsibilities

Hygiene Services & Participant Experience

• Lead daily operations of participant shower restroom and laundry services including opening shift transition and closing procedures.
• Monitor participant flow service capacity wait times utilization and emerging needs adjusting operations as needed to maintain accessible and effective services.
• Maintain consistent practices that protect participant privacy dignity safety and equitable access.
• Respond to participant concerns conflicts complaints and service barriers and work with other Campus teams to connect participants to additional services and resources when appropriate.

People Leadership & Staffing

• Supervise coach develop and evaluate Hygiene Leads and Hygiene Specialists.
• Build and manage staffing schedules shift assignments breaks call-off coverage and day-to-day staffing adjustments.
• Establish clear expectations for participant engagement sanitation safety documentation attendance teamwork and professional conduct.
• Monitor staffing trends such as overtime vacancies attendance and turnover and partner with People Culture and Campus leadership on recruitment onboarding performance management and employee relations.

Sanitation Safety & Infection Prevention

• Maintain strong cleanliness sanitation infection-prevention workplace-safety and PPE standards throughout showers restrooms laundry areas and related spaces.
• Ensure appropriate procedures are followed for bodily fluids sharps contaminated materials wet surfaces and other exposure or environmental hazards.
• Maintain procedures for identifying and responding to medical emergencies behavioral health crises suspected overdoses falls and other safety concerns while protecting participant privacy.
• Ensure Hygiene staff understand when to involve Safety clinical staff emergency responders or Campus leadership and are prepared to respond within the scope of their training.

Laundry Supplies & Facility Readiness

• Oversee laundry operations including safe handling tracking and return of participant belongings.
• Maintain adequate inventories of hygiene laundry cleaning PPE and other operational supplies and ensure materials are safely stored and responsibly used.
• Conduct routine inspections of hygiene areas and equipment and coordinate repairs preventative maintenance plumbing equipment sanitation and related facility needs with Facilities.
• Develop temporary operating solutions when equipment or facility issues affect service availability.

Quality Compliance & Collaboration

• Maintain required operational records and service documentation and monitor utilization participant needs incidents and service disruptions.
• Participate in audits inspections incident reviews corrective-action activities and quality-improvement efforts.
• Use participant feedback service information staff observations and incident trends to strengthen operations and service quality.
• Work closely with Safety Client Support Case Management Facilities healthcare behavioral health and other Campus teams to resolve issues and support coordinated services. 

Qualifications :

What Youll Bring

• High school diploma or equivalent required; bachelors degree in human services hospitality operations public health social services or a related field preferred.
• Three or more years of progressively responsible experience in homeless services hygiene services shelter operations hospitality facilities social services or another high-volume service environment preferred.
• Two or more years of supervisory management or team-leadership experience preferred.
• Experience managing frontline staff scheduling coverage and day-to-day service operations strongly preferred.
• Experience serving individuals experiencing homelessness and people with behavioral health substance use medical or other complex needs preferred.
• Experience with sanitation infection prevention workplace safety inventory management or facilities coordination preferred.
• Strong staff leadership organization communication conflict-resolution and problem-solving skills.
• Understanding of trauma-informed care harm reduction person-centered services professional boundaries and de-escalation.
• Basic proficiency with Microsoft Office and electronic systems used for scheduling documentation incident reporting inventory and communication.

Additional Information :

Our Values

Dignity    Community    Integrity    Partnership    Social Justice    Radical Care

Work Environment

Regular use of a computer and HR technology platforms is required along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand sit walk stoop talk hear reach above and below shoulders; use hand and finger dexterity keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO:

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetics or status as a addition to federal law requirements SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Benefits:

Excellent Benefits package available.

Remote Work :

No

Employment Type :

Full-time