HubSpot Operations Manager

At Havenly Brands were building this generations premier destination for all things home. Alongside our award winning Havenly design services we proudly own and operate some of the best home furnishings brands in the business including Havenly Interior Define The Citizenry Burrow The Inside The Expert and . Our family of brands is growing and were looking for amazing people to join us on this journey!

Havenly is not just the #1 residential interior design service in America - were architecting the future of how millions design their homes. With our proprietary 3D visualization technology our worldwide network of designers empowered with AI tools and our revolutionary customer-facing AI design assistant were at the inflection point of a massive market transformation. This is a rare opportunity to help build the category-defining business at the intersection of AI design and commerce.

Our Core Values

• Exhibit Gumption: meet every challenge with spirit and energy; believe the impossible is possible.
• Overperform: work hard move fast be scrappy.
• Stay Playful: no jerks no whiners; have fun and keep perspective.
• Act Like an Owner: be accountable speak up act in Havenlys best interest.

Were hiring a HubSpot Operations Manager to own the health and strategy of our HubSpot ecosystem across multiple brands: a system owner role not a ticket queue working on-site in Denver alongside the sales retail and marketing teams who rely on HubSpot every day. HubSpot is how our sales teams and Design Experts reach every customer whether they come to us through a swatch order a studio walk-in or appointment a phone call or a chat and parts of it are broken in ways that quietly cost us revenue. Great in this role means you find whats broken before the business feels it fix it at the root and build the routing sequences and customer communications that turn every entry point into a sale.

What Youll Own

• Finding and fixing whats broken. Run proactive audits of workflows sequences enrollment triggers deal stages and integrations. Trace every issue to its root cause and fix it so it stays fixed: triggers that silently skip returning contacts duplicate or merged records that double count automated replies that create junk deals and syncs that quietly stop.
• Multi-brand HubSpot architecture. Manage HubSpot for multiple brands some sharing one account and others running on their own. Own the rules that keep brands cleanly separated inside a shared portal (teams owners properties pipelines subscription types contact ownership) and consistent across portals so every brands reporting and outreach is accurate.
• Data quality and governance. Property definitions naming conventions deduplication and owner and team assignment so the numbers our teams are paid and managed on can be trusted.
• First-line HubSpot support. Same-day responses to requests from sales retail and marketing teams. Document fixes and train teams so the same issue doesnt come back.
• Integrations and reliability. Maintain and QA integrations with Dialpad Magento our data warehouse and other systems and catch sync issues before they reach reporting.

What Youll Drive

• Entry point strategy. Design how we handle customers based on how they first reach us: swatch order walk-in or booked studio appointment inbound call chat or text trade sign-up or web form. Define the routing ownership lifecycle stage and follow-up for each and make sure a customer who comes through more than one door gets one coherent experience instead of duplicate outreach or none at all.
• Sequences and customer communications. Build QA and continuously improve the sequences and automated communications across the customer journey: new leads swatch follow-up post-appointment quotes sale events re-engagement and post-purchase. Balance standardized programs with rep-owned outreach and enforce send limits marketing contact status and suppression rules so the right customer gets the right message.
• Performance monitoring. Monitor sequence workflow and sales activity performance and build dashboards for enrollment reply and conversion rates and pipeline visibility. Spot drops early and recommend what to change.
• Continuous improvement. Build and launch new workflows and automation as initiatives evolve translating business needs into scalable builds with minimal oversight. Keep stakeholders updated on progress blockers and completed work without being asked and stay current on HubSpot releases.

• Have 3 years of hands-on experience administering HubSpot including Sales Hub workflows sequences custom properties pipelines and reporting with high attention to detail and a real commitment to data accuracy.
• Have managed HubSpot across multiple brands business units or portals (and can explain the tradeoffs of one shared account versus separate accounts) and have designed lead routing and lifecycle logic for customers arriving online in store and by phone.
• Have supported sales teams directly including pipeline management and deal stage design and are highly responsive to internal stakeholders.
• Approach ambiguous problems by figuring out whats broken and acting on it not waiting to be told whats next.
• Move fast take real ownership of outcomes and hold themselves to a high bar.
• Collaborate well across teams with a low-ego no-drama approach to getting things done.

Bonus points if you also have experience with Marketing Hub e-commerce or telephony integrations (e.g. Magento Dialpad) or SQL and data warehouse syncs (e.g. Snowflake Fivetran).

At Havenly were building with AI as part of how we work. Were looking for people who are genuinely curious about AI-assisted tools and eager to adopt them; this is about openness not existing expertise.

• Employment type: Full-time exempt
• Location: On-site in Denver CO
• Compensation: $100000 - $115000 base annually
• Benefits: generous PTO volunteer days off health benefits (Medical Dental Vision Disability) 401(k) with company match paid parental leave plus Havenly-specific perks: free design services furniture discounts and merchandise/anniversary credits
• Work authorization: Applicants must be currently authorized to work in the United States on a full-time basis. We do not offer any sponsorship
• Application deadline: November 30 2026 unless further applications are needed
  
  

Equal Opportunity

Havenly is an Equal Opportunity Employer. Havenlys employment decisions are made without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other legally protected status.