HR Shared Services Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

The HR Shared Services Specialist provides centralized HR support across employee benefits leave of absence disability and related HR programs. The Specialist serves as an escalated point of contact for employee and manager inquiries ensuring timely accurate and professional service while maintaining confidentiality and adherence to policy and service level expectations.

The role partners closely with internal HR teams payroll and external vendors to resolve issues support annual benefits activities and maintain data accuracy across HR addition the role contributes to process improvement efforts by identifying opportunities to streamline workflows enhance the employee experience and improve operational efficiency through better systems documentation and automation.

The Specialist may also support reporting audits testing and HR system updates or configuration as needed.

Primary Responsibilities:

• Administer U.S. health and welfare benefit programs including medical dental vision life insurance AD&D FSA HSA and related offerings

• Support employee enrollments qualifying life event changes terminations and other benefits transactions

• Assist with annual open enrollment activities including employee communications system updates and issue resolution

• Administer disability and leave programs including short-term disability long-term disability FMLA and other time-off policies

• Serve as an escalated resource for employee and manager inquiries related to benefits leave disability and time-off programs

• Partner with internal stakeholders and external vendors to research and resolve complex cases

• Audit transactions and data to ensure accuracy compliance and timely processing

• Generate reports and support compliance reviews process documentation and HR projects

• Identify and help implement process improvements system enhancements and service delivery efficiencies

• Support testing issue tracking and updates related to HR systems and workflows

Required Qualifications:

• High school diploma (or equivalent) and 2 years of experience in employee benefits leave disability or HR service delivery processes OR an advanced degree with 0 years of experience

Preferred Qualifications

• Hands-on experience administering U.S. benefits and leave programs including ERISA HIPAA COBRA FMLA and ACA-related processes

• Experience supporting employee benefits administration in a shared services or HR operations environment

• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment

• Excellent communication customer service and problem-solving skills

• Experience working independently while partnering effectively across HR teams payroll and vendors

• Experience with HRIS and benefits administration systems such as Workday

• Experience working with benefits carriers third-party administrators or other external vendors

• Strong Excel skills including reporting reconciliation and data analysis

• Exposure to process improvement testing or system configuration activities

• Experience creating SOPs knowledge articles or process documentation

• Familiarity with multi-state benefits or leave administration

For Baccalaureate degrees earned outside of the United States a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic we are committed to fostering an environment where employees can thrive and make a meaningful alignment with our enterprise-wide workforce planning approach U.S. work authorization sponsorship (H-1B TN J etc.) is offered exclusively for Principal-level roles and above where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @ email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic do not respond click links or open attachments.

If you have any questions concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic please contact us immediately at .

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.