HR Service Manager

POSITION SUMMARY:

The HR Service Manager leads the global HR Service Team including U.S. based team members and the HR Service Supervisor in India. The role is accountable for delivering timely accurate and consistent HR administrative services across supported regions and owns the teams service delivery model operational performance process governance data quality controls and continuous improvement.

The HR Service Manager oversees services including onboarding employee data changes compensation changes status changes and general HR administrative support. This role will also lead the centralization and standardization of HR processes currently sitting in the business while advancing automation operational efficiencies and scalable service practices that support the continued growth of the HR Service Team.

RESPONSIBILITIES:

• Lead manage mentor and develop the global HR Service Team including oversight of the India-based HR Service Supervisor and HR Service Associates across locations. Establish clear roles expectations and accountability while building a collaborative high-performing team.
• Provide overall leadership for the delivery of HR administrative services across supported regions. Ensure employee and business requests are processed accurately consistently and within established service-level expectations.
• Serve as a key partner to business leaders HR partners and HR Centers of Expertise to understand operational needs address service gaps and develop practical solutions that support the business and employee experience.
• Lead the evaluation transition and centralization of HR processes into the HR Service Team from the business. Develop scalable service delivery practices that support the teams continued growth and evolving responsibilities.
• Identify and lead opportunities to standardize streamline automate and improve HR processes. Partner with HRIS and other stakeholders on business transformation initiatives system enhancements and the implementation of new tools and capabilities.
• Establish and maintain consistent operating procedures service standards approval requirements and quality controls. Ensure standard operating procedures are current properly documented and aligned with Millimans policies compliance requirements and business needs.
• Provide leadership in resolving complex or sensitive service delivery issues. Identify recurring trends and root causes coordinate with the appropriate HR subject-matter experts and implement solutions that reduce future issues and operational risk.
• Partner with HRIS and other HR functions to maintain the accuracy integrity confidentiality and appropriate handling of employee data. Oversee HR transactions recordkeeping quality reviews reconciliations data audits and other controls performed by the HR Service Team.
• Establish training cross-training and knowledge-management practices for the global team. Ensure team members have the knowledge resources and documented procedures needed to deliver consistent high-quality service.
• Establish and monitor key performance indicators service-level expectations transaction volumes quality measures and staffing needs. Use performance data to manage capacity identify risks and improvement opportunities and communicate results and recommendations to HR leadership.

SKILLS & QUALIFICATIONS REQUIRED:

• Bachelors degree in human resources business administration or a related field or an equivalent combination of education and relevant experience.
• The ideal candidate must have minimum of 7 years of progressive HR operations experience including at least 3 years leading an HR service center shared-services HR operations or similarly structured team.
• The ideal candidate must have experience managing supervisors or other people leaders.
• The ideal candidate must have previous experience leading geographically dispersed or global teams.
• The ideal candidate must have previous experience overseeing employee lifecycle transactions including onboarding employee data changes compensation changes and status changes.
• The ideal candidate must have experience centralizing and standardizing HR processes.
• Must have experience using Human Capital Management systems and other HR technologies.
• Must have experience establishing and monitoring service levels key performance indicators quality controls and workload capacity.
• Must have working knowledge of HR policies data privacy records management and internal controls.
• Must have demonstrated success leading process improvement automation or business transformation initiatives.
• Must have the ability to create strong partnerships with business stakeholder.
• Must have strong leadership communication problem-solving and decision-making skills.
• Must have the ability to manage competing priorities in a fast-paced environment.
• Must have the ability to work across global time zones and periodically adjust working hours to support team members and business stakeholders in India.
• Occasional domestic or international travel may be required based on business needs.

SKILLS & QUALIFICATIONS PREFERRED:

• HR certification such as SHRM-SCP SPHR or an international equivalent certification.
• Experience supporting system implementations enhancements or testing.

LOCATION:

• This is a remote role. This job posting is expected to close on October 23^rd 2026

COMPENSATION:

The overall range for this role is $78800 - $145130. For candidates residing in:

• Alaska California Connecticut Illinois Maryland Massachusetts New Jersey New York City Pennsylvania Virginia Washington or the District of Columbia the range is $90620 - $145130.

• All other locations the range is $78800 - $126200.

A combination of factors will be considered including but not limited to education relevant work experience qualifications skills certifications etc.

BENEFITS:

We offer a comprehensive benefits package designed to support employees health financial security and well-being. Benefits include:

• Medical Dental and Vision Coverage for employees dependents and domestic partners.
• Employee Assistance Program (EAP) Confidential support for personal and work-related challenges.
• 401(k) Plan Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program Recognizing employee contributions.
• Flexible Spending Accounts (FSA) Pre-tax savings for dependent care transportation and eligible medical expenses.
• Paid Time Off (PTO) Begins accruing on the first day of work. Full-time employees accrue 15 days per year and employees working less than full-time accrue PTO on a prorated basis.
• Holidays A minimum of 10 paid holidays per year.
• Family Building Benefits Includes adoption and fertility assistance.
• Paid Parental Leave 11 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability Fully paid by Milliman.

ABOUT MILLIMAN:

Independent for over 77 years Milliman delivers market-leading services and solutions to clients worldwide. Today we are helping companies take on some of the worlds most critical and complex issues including retirement funding and healthcare financing risk management and regulatory compliance data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians technology specialists to plan administrators we offer unparalleled expertise in employee benefits investment consulting healthcare life insurance and financial services and property and casualty insurance.

EQUAL OPPORTUNITY:

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

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Required Experience:

Manager