HR Operations Coordinator

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

Position Summary

Establish and maintain accurate records of all incoming and outgoing communications faxes and printed materials. Generate the proper workflow in the case management system and route to the appropriate workgroup for processing. Research and respond to tickets employee file requests email and beneficiary inquiries by utilizing available resources and process documents. Provide accurate and efficient administrative support to employees managers and Human Resources (HR) retirees and former employees. Maintain high level of customer service. Participate as a member of the HR Service Center (HRSC) team to effectively meet overall HRSC quality outcomes and service level agreements and maintain a high level of confidentiality through understanding privacy laws and requirements.

Essential Responsibilities

• Log and generate workflow for all in-coming correspondence such as mail (through EcoMail) faxes and e-mails by utilizing the case management system to register all transactions as appropriate.

• Print and distribute benefit confirmation statements new hire benefit information and special mailings. Utilize the case management system to track all transactions.

• Review and respond to miscellaneous requests such as beneficiary inquiries verification requests and material requests.

• Assist with administrative functions for the HR Operations department including but not limited to pulling files printing and mailing materials ordering office supplies picking up and disseminating mail for HR Operations including payroll checks and pay slips.

• Maintain HRSC printed materials for distribution including manage inventory levels order print and stock.

• Other duties as assigned to assist HR Operations staff in meeting quality outcomes and service level agreements.

Minimum Requirements

• High school degree or equivalent.

• Minimum of 2 years experience in a fast-paced office environment; preference given to working in a Human Resources benefits or payroll environment.

• Microsoft office applications experience is required.

• Excellent organizational skills.

• Must be customer focused.

• In-office days outside company or department policy may be required.

• Workday and UKG experience preferred.

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at .

Benefit plans are subject to change and Xcel Energy has the right to end suspend or amend any of its plans at any time in whole or in part.

In any materials you submit you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF)

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ACCESSIBILITY STATEMENT

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