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HR Customer Service

Visium Resources

Job Location:

Altamonte Springs, FL - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (3 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Details:

Introduction

Visium Resources has been asked to identify Six (6) qualified candidates for this Human Resources Customer Service position. This position is a Temp opportunity which is expected to be on-site in Altamonte Springs FL for a duration of 1 month.

The HR Customer Service Representative serves as the primary point of contact for employees contacting the Employee Contact Center regarding HR-related inquiries. This role is responsible for analyzing employee needs providing accurate direction or resolution using system resources and escalating complex issues when necessary. The representative specializes in supporting various HR functions including payroll benefits and employee data management while maintaining strict confidentiality.

Key Responsibilities

Customer Support:Act as a subject matter expert for employee and manager inquiries managing a high volume of inbound calls and cases with exceptional service.
Problem Resolution: Research and resolve inquiries by applying documented policies procedures and sound judgment.
Escalation: Identify and escalate requests or issues that fall outside of standard processes to HR Specialists or Supervisors.
Documentation: Maintain detailed case notes and document transaction status to track the stage of completion for all inquiries.
Compliance & Knowledge:Maintain up-to-date knowledge of organizational HR policies as well as federal state and local employment laws.
Reporting: Produce and maintain functional HR records and reports as required.

Details:

Required:

2 years of experience in a contact center HR or customer service
Proficiency in Microsoft Office Suite (Outlook Word Excel PowerPoint).
Strong web navigational and computer skills.
Typing speed of 50 WPM with high accuracy in grammar and spelling.
Soft Skills: Superior written and verbal communication strong organizational skills and the ability to de-escalate customer complaints.

Education Required:

High school diploma required Associate preferred

Preferred:

Associate or bachelors Degree
Knowledge of Human Capital Management and/or Customer Relationship Management (CRM) software (PeopleSoft preferred)
Previous experience in a shared services model supporting a large employer.
Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP).

Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium our companys success is based on your success. When you work with us you are never just a number. You are our most important asset. Here you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether youre looking for contract contract-to-hire or permanent opportunities we firmly believe there is no employment agency that will work harder for you than Visium.

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications merit and business need.

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