Housing Counselor

JOB TITLE: Housing Counselor

REPORTS TO: Director of Financial Services

STATUS: Full-Time/Non-Exempt/Permanent

COMPENSATION: $32.32/Hour. Competitive Salary includes paidmedical insurance paid vacation time personal days health days and holidays.

SCHEDULE: Mon-Fri; monthlySaturdays andsomeweekday evenings will be 60% onsite and 40% remote

Role Overview:

TheHousing Counseloris responsible forleadingcoordinatingand supporting the implementation of housing and financial services programs. The primary programs areFirstTime HomebuyerProgramandRentalProgram. Overall responsibilities include program planning and evaluation provision of one-on-one financial counseling including counseling for first time homebuyers and renters provision of financial services workshopsdata collection andreportingandcollaboration withpartners andconsultants.

ESSENTIAL RESPONSIBILITIES:

Under the direction of the Director of Financial Services this position:

• Provides services in all aspects of the Centers housingprograms including outreach delivery of program activitiesevaluationand program administration.

• Provides individual services to program participants including intakes and assessment client services eligibilityidentifyimmediate needsin order toprovide financial services to LGBTQ participants and link them to the appropriate services.

• Conducts one-on-one counseling with participants including working with each participant to assess their financial situationgoalsand in developing a budget and setting financial goals; produce written action plans that support their goals.

• Motivatesparticipants to implement the establishedplan andprovide ongoing one-on-onesupport as needed toassistparticipants in meeting established goals and priorities; provide service and problem-solvingassistancefor participant inquiries and case management.

• Providesinformation and/or referral to participants on financial literacy issues including but notlimited to bankruptcy collection action court judgment credit education credit reports housing issues consumer protection laws etc.

• Explainscredit report ratings andprotectionslaws to participants and provide answers to participants questions.

• Assistsin helping the departmentmaintainour HUD certification. This includes thorough recordkeeping and client follow-up as well asassistingwith quarterly reporting requirements.

• Helps design and implement initiatives that build the financial security ofparticipants including projects which integrate ourhousing programs with other financial services programs (like Financial Counseling and Small Business) departments and external partners.

• Contributesto the development and implementation ofoutreach and marketing strategies to increase overall awareness of our services and to recruit participants for specific workshops andprograms

• Providessupport withrecruitment supervisionand training of program internsvolunteersand consultants whenappropriate.

• Maintainspositive workingrelationships with key funders includingbut not limitedto:HomeSF the Mayors Office of Housing BALANCEandinstitutionalfunders.

• Coordinates andfacilitatesmonthly program workshops including first time homebuyer workshops rental workshops and financial literacy workshops.

• Buildspartnerships with other Center staff and collaborative agencies.

• Representsthe agency in various housing and financial services meetings and events.

• Supportsadministrative functions of the Financial Services Program including monthlyquarterlyand annual reports with program statistics and written narratives.

• Activelyparticipatesas a member of the Financial Services team. SupportsadditionalFinancial Services program activities and general Center functions asappropriate.

ESSENTIAL QUALIFICATIONS

• Cultural humility anddemonstratedcommitment to the transgender community and familiarity with the diversity ofLGBTQidentitiesand experiences are.

• A minimum of two years of experience in financial services access to housing asset building first timehomebuyersprograms or other experience building the financial security of low to moderate income individuals.

• HUDHousing Counselor certifiedandexperienceutilizingSFMOHCDs First Time Home Buyersand RentalProgramshighly desired.

• Bilingual skillshighlydesired and will beutilizedin group presentations and individual counseling sessions.

• Detail-oriented hardworking and able to complete paperwork accurately and ina timelymanner.

• Excellent presentation skills including networking and public speaking or group facilitation.

• Strong communicationand conflict resolution skills abilitytomaintainconfidentiality.

• Strong interpersonal relationship skills and ability to work both independently and within a team-oriented organizational structure. Experience working collaboratively with multiple agencies desired.

• Strong verbal and writtencommunicationsskills.

• Computer proficient in MS Office or similar programs understanding of concept of relational database competent in usingInternetand excellent research abilities.

• Innovative and entrepreneurialapproach including solution-oriented approaches to complex issues. Ability to adapt to changingenvironmentand priorities.

• Commitment to the mission of the San Francisco LGBT Community and commitment to working in a multicultural environment.

• Must be able to work in a culturally diverse and fast paced environment.

• Requires flexibility in workingsome eveningsand/or weekend hours.

WORKING CONDITIONS:

• This position is primarily office based at the Centers 1800 Market Street location with an ability to negotiate a schedule of remote work up to amaximum of40% time.

• Essential physical requirements:

• Must be able tooperatea computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily.

• Must be able to remain in a stationary position forperiods of severalhours daily.

• Must be able to lift to 20 pounds on an occasional basis.

• Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise.

Employees in this position much be able to perform these essential functions satisfactorily and if requested reasonableaccommodationswill be made to enable employees with disabilities to perform the essential functions of their job.

• Hoursare primarily Monday Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard8:00 am 7:00 pm window.

• Local travel may berequiredformeetings or offsite of towntravel is infrequent and negotiable. No carrequired.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunitiesresourcesand each other to achieve our vision of a stronger healthier and moreequitableworld for LGBT people and our allies. The Centers strategies inspire and strengthen our community by:

Fostering greater opportunities for people to thrive.

Organizing for our future.

Celebrating our history and culture.

Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The Center is proud to be an equal opportunity employer. People of color women persons with disabilities and persons who are lesbian gay bisexual transgender or inter-sex are encouraged to apply. The Centermaintainsa policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race color religion sex age national origin marital status ethnicity religion sexual orientation gender identity and/or expression physical disability (including HIV or AIDS) medical condition perceived physical disability or veteran statusor any other basis prohibited by statute.

APPLICATIONS

• To Apply please visit include aCover Letterexpressing your interest and aResumedetailing your experience/qualifications

SF LGBT Community Center

1800 Market StreetSan Francisco CA 94102