Housing Contracts & Assignments Coordinator
Job Location:
Ithaca, NY - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
AboutTheOffice of Housing and Residential Life
The Office of Housing and Residential Life staff are committed to providing a residential experience of the highest quality for each of our residents. This includes providing a safe comfortable diverse and purposeful living and learning environment aligned with the Universitys values and learning goals. Through partnerships with university faculty and staff HRL staff foster students personal growth critical thinking intellectual engagement and social responsibility that is designed to educate challenge and develop our students. Pillars of our Residential Experience include Belonging at Cornell Social Responsibility Academic Empowerment Culture of Care and Navigating Transitions.
The Opportunity
As the Housing Contracts & Assignments Coordinator you will play a vital role in managing housinglogisticsand delivering outstanding customer service across Cornells residential system.Youllcollaborate with colleagues across campus to ensure students are matched with housing that supports their academic success personal well-being and sense of belonging. You will directly contribute to advancing these values through thoughtfulequitablehousing processes and responsive student support.
What You Will Do
Occupancy & Housing Coordination
Coordinateroom assignments for approximately 9200 beds including placements room changes cancellations and emergency housing
Support housing applications selection processes and waitlists with clarity efficiency and fairness
Process housing billing and ensureaccuratefinancial adjustments
Guide students and families through housing policies exemptions andspecial circumstances
Partner with Student Disability Services to implement accommodations
Serve as a primary point of contact for students families and campus partners
Deliver excellent customer service across multiple channels (in-person phone email chat)
Operations & Systems
Maintainaccuratedata in the housing management system (StarRez)
Ensure housing licenses are issued signed and clearly understood
Support student communications about housing processes and timelines
Collaborate on marketing initiatives to promote Cornells residential experience
Training Policy & Compliance
Contribute to training programs on housing systems and operations
Support development of inclusiveequitablehousing policies
Ensure compliance with institutional policies and federal/state regulations (ADA FERPA etc.)
Stay informed on best practices and emerging trends
Additional Responsibilities
Assistwith key campus events such as opening closing and commencement
Serve on committees and contribute to special projects
Complete required university trainings
Provide occasional evening or weekend support during peak periods
What We Need
A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role arefor consideration.
Associatesdegree with 2 to 4 years of administrative/office experience in higher education or an equivalent combination of education and experience.
Experience addressing customer service needs through various avenues including phone email live chat and in-person interactions.
Ability to work independently efficiently and effectively as part of a team on projects and assignments.
Experience building collaborative partnerships with various stakeholders.
Experience working with inclusion belonging and wellbeing programs.
Proficiencywith Microsoft Office Suite (Outlook Word Excel PowerPoint etc.) database management tools Zoom and other web-based platforms.
Ability to occasionally work nights and Weekends (e.g. Opening Family Weekend commencement trainings etc.).
It Would Be a Bonus if You Have Any of the Following
Previousexperience supporting housing operations in a larger complex university setting especially within an Ivy League Big Ten or similarly competitive institution.
Experience with housing operations including housing assignmentsbillingand operational processes.
Experience with housing management software systems particularlyStarRez and other relevant technologies for a comprehensive housing program.
Experience supporting strategic marketing and communication plans.
Important Notes About Applying
Acover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role arefor consideration.
This position is fully on site andlocatedon the Cornell Campus in Ithaca NY.
There is norelocationassistanceavailable for this position.
There is no visa sponsorship available for this position.
Rewards and Benefits
This position is fully on site andlocatedon the Cornell Campus in Ithaca NY.
Cornell receives national recognition as an award-winning workplace for our health wellbeing and sustainability.
Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits:Understand Your Benefits Working at Cornell.
Our leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor DayThanksgivingand the day after and an end of the year winter break from December 25-January 1. To offer greater flexibility forobservingfaiths andtraditionswe also offer twoadditionalfloating holidays. Learn more about our generous leave provisions:Holiday and Accrued Time Off Working at Cornell
Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program. Learn more about our extensive educational benefits:Education Benefits Working at Cornell
Follow this link to learn more about the Total Rewards of Working at Cornell:
Visa sponsorship is not available for this position.
Relocation Assistance is not available for this position.
University Job Title:
Administrative Asst IV
Job Family:
Administration
Level:
D
Pay Rate Type:
Hourly
Pay Range:
$26.41 - $30.69
Remote Option Availability:
Onsite
Company:
Endowed
Contact Name:
Brad Stock
Contact Email:
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline
To learn more about Cornells non-union staff job titles and pay ranges see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.
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EEO Statement:
Cornellwelcomes students faculty and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities to further the founding principle of ... any person ... any study. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancy-related conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.
Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students faculty and staff of all identities and backgrounds. Wehire based on merit andencourage people from historically underrepresented and/or marginalized identities to with federal law Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Required Experience:
IC
